I need fix the sound of my laptop

Question

Since October of 2025, I was installed windows 11, but the sound not work, my laptop is HP Envy x360, the team of microsoft can me help?

Answer 1

To fix the sound issues on your HP Envy x360 laptop running Windows 11, you can try the following steps:

1. Check Device Manager: Open Device Manager and ensure that your audio drivers are installed and functioning correctly. If there are any issues, you may see a yellow exclamation mark next to the audio device.
2. Update Audio Drivers: Visit the HP website to download the latest audio drivers for your specific model. You can also try updating the drivers through Windows Update.
3. Roll Back Drivers: If you recently updated your audio drivers and the sound stopped working, consider rolling back to a previous version of the driver.
4. Run the Audio Troubleshooter: Go to Settings > System > Troubleshoot > Other troubleshooters and run the Playing Audio troubleshooter. This tool can help identify and fix common audio problems.
5. Check for Windows Updates: Make sure your Windows is up to date by checking for updates in the Windows Update settings. Sometimes, installing the latest updates can resolve compatibility issues with drivers.

If these steps do not resolve the issue, you may need to contact HP support for further assistance specific to your laptop model.

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References:

• How to fix this. no audio device is installed - Microsoft Q&A
• Resolved issues in Windows 11, version 21H2

Answer 2

Hi!

Let me help you with this issue.

Have you tried restarting the machine?

If yes, please follow the steps below.

Please hover your mouse over the sound icon at the lower right-hand corner, then right-click it and click Troubleshoot Sound. Let the troubleshooter finish its task, then this should either resolve the problem or display an error message.

If that doesn't work, we need to remove the Audio driver from the Device Manager and restart the PC to reinstall it.

Here are the steps to completely remove a Device from your computer.

Step 1. Use shortcut keys Windows key + X.

Step 2. Select Device Manager.

Step 3. Expand the entry Sound, Video, and Game Controllers. Right-click the problematic device, which is either Realtek Audio, or AMD High-definition Audio, or High-Definition Audio, depending on the audio device installed in your PC, and select Uninstall device.

Step 4. You need to check the option Delete the driver software for this device and then click the Uninstall button.

Step 5. Reboot the computer.

After the reboot, please see if the problem is fixed.

If that still does not work, please visit the support website of your laptop or desktop and then download and install the latest Audio driver then restart the PC.