cannot pass human verification during email creation

Question

i try to create 4 emails account for my family, but i got stuck on human verification. i ve press and hold but still it said please try again

Answer 1

Hi Kumoro Sasdiyatmoko

Thank you for reaching out to Microsoft Q&A Forum. I understand how frustrating it is when you can't complete the human verification to create email accounts for your family.

I can see there’s a Q&A Assist reply under your post. To avoid repeating it, could you tell me whether you’ve tried those steps yet, and what happens when you try?

In the meantime, here are a few things that you can check:

1. The "creating multiple accounts" issue

Creating 4 accounts in a short time period may trigger Microsoft's anti-spam protection. Please try:

• Wait 24-48 hours between creating each account
• Create them from different devices or networks if possible
• Use different phone numbers for verification (each account needs unique verification)

2. Try creating account via mobile app

• Download Microsoft Outlook app on your phone
• Try creating account through the app instead of browser
• Sometimes this verification works better on a phone/tablet than on a PC browser

For more details, you can see: How to create a new Microsoft account - Microsoft Support

I truly hope this helps! Thanks again for your understanding and please feel free to reach back if you need further assistance.

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Answer 2

If you're having trouble passing the human verification step while creating email accounts, here are a few suggestions:

1. Refresh the Page: Sometimes, simply refreshing the page can resolve temporary glitches.
2. Clear Browser Cache: Clearing your browser's cache and cookies can help eliminate any stored data that might be causing issues.
3. Try a Different Browser: Switching to another web browser may bypass any compatibility issues with the current one.
4. Disable Extensions: Browser extensions, especially ad blockers, can interfere with website functionality. Try disabling them temporarily.
5. Use InPrivate/Incognito Mode: This mode can help avoid issues related to cached data and cookies.
6. Check Internet Connection: Ensure that your internet connection is stable and not causing interruptions during the verification process.
7. Wait and Retry: If the verification system is experiencing high traffic, it may be beneficial to wait a bit and try again later.

If these steps do not resolve the issue, you may need to contact Microsoft Support for further assistance.

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References:

• I need to speak with a real person and it seems impossible. - Microsoft Q&A
• Can't sign in to my email - Microsoft Q&A