Mouse and Keyboard error.

Question

Hello, After I try to install Racing Wheel Genius driver and restarting Computer I don't be able to log in because mouse and keyboard didn' responds. I tried safe mode but there is still same issue with login because i have password set. Is there any way to repair it ? I can't reinstall windows because i have data wich i don't want to lost and installing on second drive is impossible because drive is set to MBR. My mouse and keyboard working in BIOS and Win Recovery menu with CMD. I already tried CMD command "pnputil.exe -e" and it gives me No published driver packages were found on the system. Have you any simple choice wich works ?

Answer 1

It's an outdated driver, created in 2006-05-25 for Windows 2000/XP systems. Installing them on Windows 10 or 11 will most likely cause problems. Unless the manufacturer releases an updated driver, you're out of luck,

Answer 2

Hi, This is Ramesh.

Please boot into Windows RE again and see if you have System Restore points.

In WinRE, click Troubleshoot > Advanced Options > System Restore.

If restore points exist, choose the most recent one and rollback the system to that point.

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If no restore points exist, do the following:

From another computer, download the Farbar Scanner.

• Download Farbar Recovery Scan Tool 64-bit FRST64.exe
• Rename FRST64.exe to FRST64English.exe.
• Copy the executable to your Windows 11 USB setup disk.
• Boot your computer from the USB setup disk and run FRST64English.exe.
• Click "Scan".
• Upload the output log file, FRST.txt in your next reply.

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Note: If Microsoft Edge or Chrome mislabels the Farbar Scanner executable as PUA/malware, choose to keep it by tapping … in the bottom bar, choosing Keep, and then choosing Keep anyway in the dialog that appears. See this screenshot. It's a safe tool used in most antimalware forums.

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Standard Disclaimer: There is a link to a non-Microsoft website. The page appears to provide accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as PUPs (Potentially Unwanted Products).

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Answer 3

The Farbar scanner will show the list of launchpoints from where the driver is loading. The log file will help us narrow down the issue.

Answer 4

After downloading FRST64.exe, copy if to your Windows 11 USB setup disk.

Boot from the Windows 11 USB setup disk and access Windows RE.

In Windows RE, click Troubleshoot, Advanced Options, and click Command Prompt.

Identify the USB Drive Letter: In the Command Prompt (which usually opens to X:\Sources), you need to find the drive letter for your USB drive. Type dir c:, dir d:, dir e: etc., until you find the drive containing FRST64.exe.

Navigate to the Drive: Type the drive letter followed by a colon (e.g., e: ) and press Enter.

Type FRST64.exe and press Enter.

Agree to Disclaimer: Click "Yes" to the disclaimer.

In the Farbar Scanner user interface, click the Scan button. This will create the FRST.txt file on your USB setup disk.

Upload that file in your next reply.

Answer 5

only after reading the log did I find out that, the mouse and keyboard are working again

So, is the issue resolved?