Today Excel tried to send confirmation to wrong email address

Question

Today my Surface Pro 11 Excel app asked me to confirm my identity by sending code to incorrect and previous deleted email account. Why does it have wrong email record when I just logged in with my correct email address?

Answer 1

It seems that your Excel app is attempting to use an outdated email address for identity verification, which can happen if the old email was previously associated with your Microsoft account. When you log in with your correct email address, the app may still reference the old email for security purposes, especially if it was set as a recovery option before deletion.

To resolve this issue, you may need to update your account recovery options. You can do this by signing into your Microsoft account and checking the security settings to ensure that only your current email address is listed for verification purposes. If the old email address is still present, remove it and add your current email as a recovery option.

If you continue to experience issues, consider reaching out to Microsoft Support for further assistance in updating your account information.

---

References:

• Can't sign in to my email - Microsoft Q&A
• My Microsoft account is blocked. - Microsoft Q&A

Answer 2

You might recently change your email alias/username to a different email address, but to get the code to the correct address, you need to also go to https://account.live.com > Security > Manage how I sign in, and update it there as well.

If you cannot get there now because you are stuck at the step where it asks for code, look for an option like “Show more verification methods” to see if you have a backup (e.g., a phone number or alternate email).

If you don’t have access to any of the options listed, select “I don’t have any of these.” This will begin the recovery process. As part of that process, Microsoft will let you add new contact information — but only after a 30-day waiting period.

This 30-day delay is intentional. It’s a security safeguard designed to protect users in case someone else tries to hijack their account by changing recovery info. The wait gives the rightful owner time to notice and stop unauthorized changes.

Unfortunately, this policy cannot be bypassed. You can read more about it directly from Microsoft here:

https://support.microsoft.com/account-billing/-your-security-info-change-is-still-pending-or-you-can-t-access-this-site-right-now-microsoft-account-message-cbd0f64f-02d9-45d2-90c3-2375e5a72e52#:~:text=While%20we%20understand%20this%2030,phone%20number%20or%20email%20address.