how do i recover my hotmail account

Question

my son changed the alias on the microsoft account and now my hotmail account is saying This email is part of a reserved domain. Please enter a different email address.

Answer 1

To recover your Hotmail account after an alias change, you can follow these steps:

1. Use the Microsoft Account Recovery Form: Go to the official recovery form at account.live.com/acsr. Select "I forgot my password" and enter your email address. Follow the prompts to recover your account.
2. Check for Two-Step Verification: If you have two-step verification enabled, ensure you have access to one of your security methods (like your phone or email) to receive the verification code.
3. Provide Accurate Information: If you encounter issues, fill out the recovery form with as much accurate information as possible, including recent email subjects, folder names, and contacts you've emailed.
4. Contact Microsoft Support: If you still cannot recover your account, consider reaching out to Microsoft Support for further assistance. You can find support options at support.microsoft.com/contactus.

If the error message states that the email is part of a reserved domain, it may indicate that the alias you are trying to use is no longer available. In this case, you may need to choose a different alias or email address for your account.

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References:

• Can't sign in to my email - Microsoft Q&A
• Login loop after changing alias from hotmail to outlook - Microsoft Q&A

Answer 2

Hello

Are you saying your son removed your hotmail.com address as alias, and you got that error when you tried to add it back? If so, I hate to tell you, once an alias that is outlook.com or hotmail.com is deleted, it is gone. It cannot be added back or recovered.

Microsoft explains it here: https://support.microsoft.com/office/add-or-remove-an-email-alias-in-outlook-com-459b1989-356d-40fa-a689-8f285b13f1f2

Under the section "Remove an email address", it says: "Are you sure? If you remove an alias that's an email address from a Microsoft domain (like @hotmail.com, @live.com, @outlook.com, or @msn.com), you're permanently deleting the alias and it can't be associated with any Microsoft account again."