Outlook is asking for password. I never set it up

Question

Hi, I have MS 365 Win 11 home. I don't know the password because I never set it up. Also, saying that the pst.file location has been moved. I have no idea where. Strange things are moving around without my fingers.

PS: I have no idea about the question: Select a child item tag?

Answer 1

If Outlook is asking for a password that you never set up, there are a few things you can check:

1. Cached Credentials: Sometimes, issues with the Windows Credential Manager can cause Outlook to prompt for a password. You can try clearing any cached credentials related to Outlook:
   • Open Control Panel > Credential Manager > Windows Credentials.
   • Look for any entries related to Outlook or Microsoft Office and remove them.
   • Restart Outlook and re-enter your credentials if prompted.
2. Check PST File Location: If Outlook is indicating that the PST file location has been moved, you may need to locate the PST file manually. You can search your computer for .pst files to find where they are stored. Once located, you can add the PST file back to your Outlook profile.
3. Modern Authentication: If the issue persists, it might be worth checking if Modern Authentication is enabled for your account. This can sometimes resolve authentication issues.
4. Profile Issues: If you continue to experience problems, consider creating a new Outlook profile. This can help if your current profile is corrupted.

If you are still having trouble, you may want to consult with your IT department or check for any domain or policy-related restrictions that might be affecting your access.

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References:

• Outlook continually prompts for your password when you try to connect to Microsoft 365
• Password prompt at every Outlook start or can't create profile