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I can't sign into my email

Megan Byrd 0 Reputation points
2026-01-24T17:26:35.7033333+00:00

I can't sign into to my email for some reason. It gives me this error.

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Outlook | Windows | Classic Outlook for Windows | For home
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  2. Alice-N 6,515 Reputation points Microsoft External Staff Moderator
    2026-01-25T07:02:53.3433333+00:00

    Dear Megan Byrd

    Please note that our forum is a public platform, and we will modify your question to hide your personal information in the description. Kindly ensure that you hide any personal or organizational information the next time you post an error or other details to protect personal data.    

    Thank you for reaching out to the Microsoft Q&A Community. I understand you are having problems signing in and receive error AADSTS500200 (“personal Microsoft account…not supported for this application”). The app (or site) you’re trying to access only accepts work or school. 

    Please note: this access requires using a work account.  

    • Check again whether the sign‑in URL/path is correct.  
    • Verify that the account you are trying to log in with is the right one (work/school account, not personal). 

    If it’s a personal account, then try with the link https://account.microsoft.com/

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  3. Lucas J 0 Reputation points
    2026-01-25T05:38:04.03+00:00

    outlook doesn't work in my PC, its old version. windows 7. is there any option to resolve it?

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