Issues sending attachment emails with Epson Smart Scan with Windows 11

Question

Never an issue send attachments with Epson Smart Scan

until Windows 11 upgrade

Answer 1

It seems that you are experiencing issues with sending attachment emails using Epson Smart Scan after upgrading to Windows 11. While the context provided does not specifically address Epson Smart Scan or Windows 11, here are some general troubleshooting steps you can consider:

1. Check Printer and Scanner Settings: Ensure that your Epson Smart Scan settings are correctly configured for email attachments. Verify the email settings, including the SMTP server and port.
2. Update Drivers: Make sure that you have the latest drivers for your Epson scanner installed. Sometimes, compatibility issues arise after an OS upgrade, and updating drivers can resolve these.
3. Firewall and Antivirus Settings: Check if your firewall or antivirus software is blocking the application from sending emails. You may need to create exceptions for Epson Smart Scan.
4. Test Email Functionality: Try sending a test email without an attachment to see if the issue is with attachments specifically or with the email functionality in general.
5. Compatibility Mode: If the issue persists, try running Epson Smart Scan in compatibility mode for Windows 10.

If these steps do not resolve the issue, consider reaching out to Epson support for further assistance specific to their software and Windows 11 compatibility.

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References:

• Fix issues with printers, scanners, and LOB apps that send email using Microsoft 365
• How Exchange Online uses TLS to secure email connections