I can not open new outlook I am getting a driver issue and I have uninstalled and reinstalled. The only thing that works is to go back to classic

Question

Microsoft.Exchange.Datadirectory.ADDdriverStoreAccessNonLocalException is the message I get when I boot up. I have tried troubleshooting, uninstalling and nothing works. Did windows updates etc. How do you fix this.

Answer 1

It seems that you are encountering a driver-related issue with the new Outlook for Windows, specifically the error message Microsoft.Exchange.Datadirectory.ADDdriverStoreAccessNonLocalException. Here are some steps you can try to resolve this issue:

1. Check for Updates: Ensure that your Windows operating system is fully updated, as sometimes driver issues can be resolved with the latest updates.
2. Repair Outlook: You can try to repair the Outlook application through the Control Panel. Go to Control Panel > Programs > Programs and Features, find Microsoft Office in the list, select it, and then choose the Repair option.
3. Delete Specific Folders: If the issue persists, you may want to delete certain folders related to Outlook. Close all Microsoft applications, then navigate to the following paths and delete the folders:
   • C:\Users\(User Name)\AppData\Local\Microsoft\Olk
   • C:\Users\(User Name)\AppData\Local\Microsoft\OneAuth After deleting these folders, restart your computer and try opening Outlook again.
4. Check for Conflicting Software: Sometimes, security software or other applications can interfere with Outlook. Ensure that no security policies or software are blocking executables from running in the user's temp directory.
5. Use Classic Outlook: If none of these solutions work, continuing to use Classic Outlook may be a temporary workaround until the issue is resolved.

If the problem persists after trying these steps, you may want to consider reaching out to Microsoft support for further assistance.

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References:

• Resolve installation issues in the new Outlook for Windows
• Outlook not responding error or Outlook freezes when you open a file or send mail