Random Windows Crashes! Help!

Question

Random Windows Crashes! Help!

rassmatic 0

Hey all,

I'm in need of assistance. My PC, which has always been stable, suddenly experiences random crashes and I don't for the life of me understand why. I ran a 4hr Memtest to see if the issue is with the RAM, but it passed with flying colors. I've attached a link to the dump file for anyone who's willing to help.

https://drive.google.com/open?id=10cseaBXxDBC1fBTRj_hWYeOLbD-k58tW&usp=drive_fs

2 answers

Your answer

Answer 1

Ivan B 98,425 Independent Advisor

Hi,

Your minidump is requesting access. Could you please correct this?

If it's a laptop or desktop, if possible, could you provide the laptop model or your desktop configuration?

Do you have update KB5074109 installed?

Thanks

rassmatic 0 Reputation points

2026-01-24T21:23:50.2866667+00:00

Sorry, it should work now.

It's a custom desktop. W11 Pro. And yes, I have KB5074109 installed.
Ivan B 98,425 Reputation points Independent Advisor

2026-01-24T21:27:55.8766667+00:00

Hi,

Initially uninstall this Update KB5074109 and then Open the command prompt (admin) and run the commands: sfc /scannow and dism /online /cleanup-image /restorehealth, wait for the process to finish and restart the computer.

Then perform a clean boot and if you want to uninstall applications that you do not use.

https://support.microsoft.com/en-us/topic/how-to-execute-a-simple-boot-start-in-windows-da2f9573-6eec-00ad-2f8a-a97a1807f3dd

Thanks
rassmatic 0 Reputation points

2026-01-25T01:03:00.25+00:00

Ok. Uninstalled the update and ran the commands as suggested.

Have a feeling its the update that's causing it. Will monitor and report back if the system is still unstable.

Thank a mil!
Ivan B 98,425 Reputation points Independent Advisor

2026-01-25T01:07:47.6366667+00:00

Hi,

This update is causing problems for several other users, mainly with Nvidia and AMD drivers, as reported on Reddit. That's why I suggested uninstalling the update.

If everything goes well, pause the updates and wait until next week. I believe Microsoft will release a hotfix for this update in Windows Update.

Test it these days and if everything went well, confirm the answer here or not.

Thanks
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Answer 2

Random crashes in Windows can be frustrating, especially when hardware tests like Memtest show no issues with the RAM. Here are some steps you can take to troubleshoot the problem:

Check for Software Conflicts: Sometimes, newly installed software or updates can cause instability. Consider uninstalling any recent applications or updates to see if that resolves the issue.
Update Drivers: Ensure that all your drivers, especially graphics and chipset drivers, are up to date. Outdated or incompatible drivers can lead to crashes.
Analyze Dump Files: Since you have a dump file, you can analyze it using tools like WinDbg. This can help identify the cause of the crashes. If you're not familiar with debugging, you might want to seek help from someone who is.
Check for Overheating: Monitor your system temperatures to ensure that overheating isn't causing the crashes. Clean any dust from fans and ensure proper airflow.
Run System File Checker: You can run the System File Checker tool to repair missing or corrupted system files. Open Command Prompt as an administrator and run the command sfc /scannow.
Perform a Clean Boot: This can help you determine if background services are causing the issue. You can find instructions on how to perform a clean boot in Windows.

If the problem persists after trying these steps, you may want to consider performing a system restore to a point when your PC was stable or reinstalling Windows as a last resort.

References:

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Random Windows Crashes! Help!

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