Random BSOD while laptop is idle or surfing the web

Question

Random BSOD while laptop is idle or surfing the web

M. Fareed 0

Hello Microsoft, ever since I had updated my laptop to 24h2 I've been expriencing these BSOD. I had suspected its ram related but I have ran windows memory diagonstic and memtest86 both on the same ram stick (I use a single stick of ddr4 sodimm ram) but the test passed. I'm confused on this matter, any help is appreciated.

Minidump : https://drive.google.com/file/d/1HuH-PhexJfJRy5a0d9O6ZD9DVU1NYItJ/view?usp=sharing

3 answers

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Answer 1

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Answer 2

DaveM121 842.5K Independent Advisor

Your minidump files just indicate generic memory (RAM) corruption no specific cause of the crashes is listed

To try to force Windows to show any faulting drivers, the best option would be to turn on Driver Verifier, let your PC crash 3 times, then you must turn off Driver Verifier, and finally, upload any newly created minidump files

Before you run Driver Verifier, please create a new System Restore Point

https://learn.microsoft.com/en-us/answers/questions/4377096/(article)-driver-verifier-tracking-down-a-mis-beha?forum=windows-windows_10-update&referrer=answers

.

Note, if you have any difficulty getting into Windows with Driver Verifier enabled:

Start your PC, just as Windows attempts to load (spinning dots), press and hold Power Button for 5 - 10 seconds to perform a Hard Shut Down

Do this twice

On the third start Windows will boot into the Recovery Environment and from there you can access System Repair, Safe Mode, Command Prompt... etc.

Go to Troubleshoot - Advanced Option - Startup Settings and click Restart

Upon restart, press 4 to enter Safe Mode

Open Command Prompt as Administrator and run these two commands, then restart your PC.

verifier /reset

verifier /bootmode resetonbootfail

M. Fareed 0

hello, I let driver verifier run on all non Microsoft drivers for 2 tries. When I checked the minidump folder, no new minidump had been created. Though I got a screen saying
"Couldn't connect to the network
Log file: C:\Windows\System32\LogFiles\Srt\SrtTrail.txt"

These are the content of the file:

Startup Repair diagnosis and repair log
---------------------------
Last successful boot time: ‎1/‎25/‎2026 4:54:25 PM (GMT)
Number of repair attempts: 1
Session details
---------------------------
System Disk = \Device\Harddisk0
Windows directory = C:\WINDOWS
AutoChk Run = 0
Number of root causes = 0
Test Performed: 
---------------------------
Name: Build main OS info
Result: Completed successfully. Error code =  0x0
Time taken = 1140 ms
Test Performed: 
---------------------------
Name: Build failure info
Result: Completed successfully. Error code =  0x0
Time taken = 297 ms
Test Performed: 
---------------------------
Name: Build recovery OS plugin info
Result: Completed successfully. Error code =  0x0
Time taken = 0 ms
Test Performed: 
---------------------------
Name: Build main OS plugin info
Result: Completed successfully. Error code =  0x0
Time taken = 250 ms
Test Performed: 
---------------------------
Name: Check Cloud plugins
Result: Completed successfully. Error code =  0x0
Time taken = 0 ms
Test Performed: 
---------------------------
Name: Check for updates
Result: Completed successfully. Error code =  0x0
Time taken = 0 ms
Test Performed: 
---------------------------
Name: System disk test
Result: Completed successfully. Error code =  0x0
Time taken = 0 ms
Test Performed: 
---------------------------
Name: Disk failure diagnosis
Result: Completed successfully. Error code =  0x0
Time taken = 0 ms
Test Performed: 
---------------------------
Name: Disk metadata test
Result: Completed successfully. Error code =  0x0
Time taken = 172 ms
Test Performed: 
---------------------------
Name: Disk metadata test
Result: Completed successfully. Error code =  0x0
Time taken = 0 ms
Test Performed: 
---------------------------
Name: Target OS test
Result: Completed successfully. Error code =  0x0
Time taken = 31 ms
Test Performed: 
---------------------------
Name: Volume content check
Result: Completed successfully. Error code =  0x0
Time taken = 32 ms
Test Performed: 
---------------------------
Name: Boot manager diagnosis
Result: Completed successfully. Error code =  0x0
Time taken = 0 ms
Test Performed: 
---------------------------
Name: System boot log diagnosis
Result: Completed successfully. Error code =  0x0
Time taken = 0 ms
Test Performed: 
---------------------------
Name: Event log diagnosis
Result: Completed successfully. Error code =  0x0
Time taken = 15 ms
Test Performed: 
---------------------------
Name: Internal state check
Result: Completed successfully. Error code =  0x0
Time taken = 0 ms
Test Performed: 
---------------------------
Name: Check for installed LCU
Result: Completed successfully. Error code =  0x0
Time taken = 4422 ms
Test Performed: 
---------------------------
Name: Check for installed driver updates
Result: Completed successfully. Error code =  0x0
Time taken = 719 ms
Test Performed: 
---------------------------
Name: Check for pending package install
Result: Completed successfully. Error code =  0x0
Time taken = 3719 ms
Test Performed: 
---------------------------
Name: Detect remediation via local plugins
Result: Completed successfully. Error code =  0x0
Time taken = 15 ms
Test Performed: 
---------------------------
Name: Boot status test
Result: Completed successfully. Error code =  0x0
Time taken = 0 ms
Test Performed: 
---------------------------
Name: Setup state check
Result: Completed successfully. Error code =  0x0
Time taken = 0 ms
Test Performed: 
---------------------------
Name: Registry hives test
Result: Completed successfully. Error code =  0x0
Time taken = 0 ms
Test Performed: 
---------------------------
Name: Windows boot log diagnosis
Result: Completed successfully. Error code =  0x0
Time taken = 0 ms
Test Performed: 
---------------------------
Name: Bugcheck analysis
Result: Completed successfully. Error code =  0x0
Time taken = 0 ms
Test Performed: 
---------------------------
Name: Start network for cloud remediation
Result: Completed successfully. Error code =  0x4c6
Time taken = 11735 ms
Test Performed: 
---------------------------
Name: Detect remediation via cloud plugins
Result: Completed successfully. Error code =  0x0
Time taken = 0 ms
---------------------------
---------------------------

DaveM121 842.5K Reputation points Independent Advisor

2026-01-25T17:11:00.27+00:00

Okay, please disable Driver Verifier and wait for your PC to crash normally an d then please upload any new minidump files you may get for analysis.
M. Fareed 0 Reputation points

2026-01-26T20:56:19.1566667+00:00

hello, I recently got a bsod.
heres the minidump: https://drive.google.com/file/d/1eDJlHTCmANE_f9rq9vs0G_J7WzTzlVU7/view?usp=sharing
DaveM121 842.5K Reputation points Independent Advisor

2026-01-27T06:36:21.78+00:00

Sorry, I was offline.

Your new minidump file indicates the chipset driver as the cause of the system crashes.

Go to the support page for your laptop on the manufacturers website, then from there, download and install the version of Chipset drivers they recommend and while there, if you do not have your drive encrypted with Bitlocker, check for any BIOS update that may need to be installed
M. Fareed 0 Reputation points

2026-01-27T15:18:34.7866667+00:00

oh its okay, I already have the new bios and chipset drivers. Seems like bad drivers, will remove then and download any new ones they release. Thank you so much for the help, have an amazing day friend!
DaveM121 842.5K Reputation points Independent Advisor

2026-01-27T15:24:36.41+00:00

Glad to help!

Answer 3

Experiencing random BSODs (Blue Screen of Death) after updating to Windows 11 version 24H2 can be frustrating. Since you've already run memory diagnostics and confirmed that your RAM is functioning correctly, here are some additional troubleshooting steps you can consider:

Update Drivers: Ensure that all your device drivers are up to date, especially the graphics and chipset drivers. Sometimes, outdated drivers can cause instability after a major OS update.
Check for Windows Updates: Make sure your system is fully updated. Sometimes, subsequent updates are released to address issues introduced in earlier updates.
Review Event Viewer: Check the Event Viewer for any critical errors that occurred around the time of the BSOD. This can provide clues about what might be causing the crashes.
Uninstall Recent Software: If you installed any new software around the time of the update, consider uninstalling it to see if it resolves the issue.
Run Hardware Diagnostics: Use any built-in hardware diagnostics tools provided by your laptop manufacturer to check for hardware issues beyond just the RAM.
System Restore: If the problem persists, you might consider performing a system restore to a point before the update, if available.

If these steps do not resolve the issue, you may want to analyze the minidump file for more specific information regarding the cause of the BSOD. This can often point to a specific driver or hardware issue.

References:

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Random BSOD while laptop is idle or surfing the web

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