Microsoft Security | Microsoft Entra | Microsoft Entra ID
A cloud-based identity and access management service for securing user authentication and resource access
Sign in failed: This tenant has been blocked due to inactivity
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Mehanik7
0
Reputation points
Hi.
If someone could please assist me with this issue:
Since I am studying for AZ-700 exam, I wanted to get that free/trial Azure portal and have entered my card info, and got a notification from the bank that I have been charged 1 USD for Microsoft services which is fine, but when I tried to proceed with the portal, I got this message:
Error message: interaction_required: AADSTS5000225: This tenant has been blocked due to inactivity.
with some link to learn more about lifecycle policies....
If anyone has had the same issue, please assist so I can go back to study :)
Thank you kindly.
Microsoft Security | Microsoft Entra | Microsoft Entra ID
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Mehanik7 0 Reputation points
2026-01-25T16:59:22.2+00:00 Cleraing cache and trying to login inPrivate didn't help.
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Rukmini 25,575 Reputation points Microsoft External Staff Moderator2026-01-26T09:28:39.9866667+00:00 Hello Mehanik7,
Please provide the following details for further assistance via private message:
- Tenant ID
- Correlation ID from the login failure
- Timestamp of the failure
- Subscription ID
- Contact phone number (add +Country code)
- Contact email address
- Email address (affected account)
- Country
- TimeZone
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