I was hacked and now I can't log into my account

Question

I was hacked and now I can't log into my account. I have an authenticator app. I have the old email address that the account was registered with and the phone number. If you look at the previous account data, you can see my data. Please help me change the password and the email address they changed. I can't log in.

Answer 1

Please note that this is a community forum and we do not have access to any account data or information.

I'm sorry to hear about your issue. If your email address was changed by the hacker, I suggest you fill out this form https://aka.ms/recovermyaccount, which will be sent to a team specially to handle this type of issue.

Use this guide to help you complete it; https://support.microsoft.com/account-billing/guidance-notes-for-the-microsoft-account-recovery-form-4dd8fef1-33d2-4fbe-9352-66127ab9b50e

You should receive a response via email. It may take up to 72 hours. If you don't receive a response after this time, please check your spam folder.