How to fix I2C HID driver errors that stops your trackpad or touchscreen from working

Question

How to fix I2C HID driver errors that stops your trackpad or touchscreen from working

Answer 1

Hi Greg Woycik,

Thanks for reaching out to Microsoft Q&A Forum. I understand you are experiencing I2C HID driver errors that cause your trackpad or touchscreen to stop working on Windows 11.

Before proceeding, please confirm whether you have already tried the steps suggested by Q&A Assist. To add to that guidance, please try to follow these steps:

1, Open Device Manager

• Right‑click the Start button
• Select Device Manager

2, Reinstall the I2C HID device driver

• Expand Human Interface Devices
• Right‑click HID‑compliant touch pad or I2C HID Device
• Select Uninstall device
• Restart the device and allow Windows to reinstall the driver automatically

3, Disable power management for the I2C controller

• In Device Manager, expand System devices
• Right‑click Intel Serial IO I2C Host Controller
• Select Properties > Power Management
• Uncheck Allow the computer to turn off this device to save power
• Click OK

4, Install Optional driver updates

• Go to Settings > Windows Update > Advanced options > Optional updates
• Install any available driver updates related to HID, chipset, or I2C

5, Perform a full power reset

• Shut down the device completely
• Unplug the power cable
• If the device has a removable battery, remove it
• Press and hold the power button for 30 seconds
• Reconnect power and start the device

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Answer 2

To fix I2C HID driver errors that stop your trackpad or touchscreen from working, you can follow these troubleshooting steps:

1. Check Device Status: Open Device Manager and look for any error messages related to your HID I2C devices. Common errors include:
   • "A request for the HID descriptor failed."
   • "The device returned an invalid HID descriptor."
   • "This device can't start. (Code 10)"
2. Contact Firmware Owners: If you encounter any of the above errors, contact the firmware owner of the HID I2C device to investigate the issue. They may need to address problems with the device firmware.
3. Verify Descriptor Information: Ensure that the HID Descriptor and Report Descriptor are correctly configured. For example, check that the wReportDescLength and wReportDescRegister fields in the HID Descriptor are accurate.
4. Inspect ACPI Firmware: If the device is missing in Device Manager, the ACPI firmware might be reporting incorrect device configuration. Contact your ACPI firmware owner to inspect the device configuration.
5. Capture and Analyze Trace: If issues persist, you can capture a trace using the BusesTrace.cmd script to analyze the HIDI2C driver behavior. This can provide insights into what might be causing the failures.
6. Check for Hardware Issues: Sometimes, hardware issues can cause these errors. Ensure that the connections are secure and that there are no physical damages to the trackpad or touchscreen.

By following these steps, you should be able to diagnose and potentially fix the I2C HID driver errors affecting your trackpad or touchscreen.

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References:

• Troubleshoot HID over I2C device issues