Windows 11 Refund

Question

I want a refund on Windows 11 Pro purchase. I bought it but don't need it. I have deleted the installation and want a refund. I visited "Purchase History" on my account and have no option to cancel. I am very frustrated with the runaround. Please help

Answer 1

I understand how you feel. Yes, reaching the bank is also an option with the refund. You can also try to reach MS Support using the contact number from this link:

https://support.microsoft.com/en-us/topic/customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

Answer 2

Greetings!

This is Tin, I understand your frustrations, I'll do my best to help. Since you can't cancel or request a refund from your Order History. You may reach the MS Accounts & Billing to check it for you.

Kindly open this link: https://support.microsoft.com/contactus/

Ensure that your MS Account has been signed in (the one with the Windows 11)

Type "Chat with an agent" and hit Enter.

Please click the "Contact support"

Please select the "Products and services"

Please follow the prompts to connect with a live agent.

You may also choose the "Call me back" option if you prefer to receive a call.

Once you're connected to the Live Agent, please let them know about your issue so they could check your account and address your concern.

Thank you,

Christine L

Answer 3

To request a refund for your Windows 11 Pro purchase, you will need to follow the appropriate steps since it seems you are unable to cancel directly from your Purchase History. Generally, for refunds on Microsoft products, you should contact Microsoft support directly. Here are the steps you can take:

1. Visit the Microsoft Support page: Go to the Microsoft support contact page.
2. Sign in to your Microsoft Account: Make sure you are logged into the account that made the purchase.
3. Select the product: Choose Windows 11 from the list of products you need help with.
4. Get Home support: Click on "Get Home support" and describe your issue.
5. Contact Support: Look for the option to contact support, which may include live chat or other support options.

Since refunds may be subject to specific policies, it’s best to explain your situation to the support agent who can assist you further.

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References:

• Request a refund - Microsoft Q&A
• Refund policies for Microsoft Marketplace