Over charging

Question

Three amounts of $5 have been deducted from my bank account on 7 , 23 and 26 Jan 2026 all from Microsoft. Is this a new charge in addition to the $11 I already agreed to pay?

Answer 1

Hi,

Please note that here in the Microsoft Q&A forum, we are fellow users and do not have account access. For your security and privacy, I recommend contacting Microsoft Billing Support directly, as this request involves personal or sensitive information that should not be shared in a public forum.

Click this link: https://support.microsoft.com/contactus/

Sign in to your Microsoft account.

Select Microsoft 365 > Click 'Get home support'.

Type "Chat with an agent" from the text field and press Enter.

Click "Contact support" at the bottom.

Select the product you need help with.

Follow the prompts to connect with a live agent.

Answer 2

I thought that was what I was doing. Isnt this for Support? The amounts of $5 do not show on my Microsoft Account but are from MSoft 36msbill.info and MsoftStore Linfo. does this help.