Additional features, settings, or issues not covered by specific Microsoft Teams categories
Dear @James Barrett,
Thank you for posting your question in the Microsoft Q&A forum.
I’m sorry for the inconvenience and the confusion this is causing. You can access the Microsoft Teams admin center by visiting the following link: https://admin.teams.microsoft.com. Alternatively, you can access the Teams admin center from the Microsoft 365 admin center (https://admin.microsoft.com) by selecting Show all and then Teams from the left‑hand menu.
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If you need to change the phone number associated with your Microsoft account, the steps depend on whether this is a personal account or a work/school (Microsoft 365) account.
Based on your description in this post (How can I change phone number for this account?), could you please confirm these questions below to help me diagnose the issue more effectively:
- Are you using a personal Microsoft account (@outlook.com/hotmail.com) or a work account (@company.com)?
- If you are using business account, are you the admin in your tenant?
- Do you still have access to the old phone number to receive a verification code?
- When you try to update the phone number, do you see any error message or is the option greyed out / blocked?
For a personal Microsoft account, you can update the phone number directly by signing in to your Microsoft account Security tab at account.microsoft.com/security> Select Manage how I sign in. For more information and instruction, please refer to the Microsoft Official Guide here: Change the email address or phone number for your Microsoft account
For a work or school account (Microsoft 365), the phone number used to receive security or verification codes (MFA) is part of your account’s security info. You can add or edit their own authentication methods in My Sign Ins | Security info. For example, to change the phone number, select Phone number and tap Change.
If you’re unable to add or change the phone number at Security info, or if you no longer have access to the old phone number, you’ll need to reach out to your IT administrator. They can reset or update your authentication methods from the admin side so you can register a new phone number and regain full access. If you don't know who your IT Admin is, please refer to this article: How do I find my Microsoft 365 admin? For reference: Manage user authentication methods for Microsoft Entra multifactor authentication
Note: Please understand that as a forum moderator, my role is to provide general guidance and troubleshooting support. I don’t have access to internal systems or backend tools, and I appreciate your understanding of these limits.
I hope the information shared helps point you in the right direction. Please try the steps above and let me know if they work. If not, we can continue working together to narrow this down.
The first response may not always resolve the issue right away, but with your help and more details, we can work toward a solution.
Thank you for your patience and understanding. I'm looking forward for your reply.
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