I have no Global Admin access. I need tenant admin recovery.

Question

I have a Microsoft 365 Business tenant. My domain egsfera.com is verified but I have no Global Admin access. I need tenant admin recovery.”

Answer 1

To recover tenant admin access without having Global Admin access, you can follow these steps:

1. Contact Microsoft Support: Since you do not have Global Admin access, you will need to contact Microsoft 365 support directly. You can find the support phone number for your region at the Microsoft 365 admin support page.
2. Provide Verification Information: Be prepared to verify your identity and ownership of the organization. This may include providing official business documentation, domain ownership details, or nonprofit registration data if applicable.
3. Request Assistance: Explain your situation clearly to the support team, stating that you need to recover tenant admin access and that you do not have a Global Admin available.
4. Follow Up: If necessary, follow up with Microsoft support to ensure your request is being processed.

Since you mentioned that your domain is verified, this will help in the verification process when you contact support.

---

References:

• Tenant access recovery
• Troubleshoot sign-in issues and account access problems

Answer 2

Hello @Erdal Gürbüz, 

Thank you for reaching out to the Q&A forum! 

I hope you understand that as a forum moderator, I don't have access to the backend systems to access your account directly. However, I’ll try my best to help point you in the right direction.  

Based on the information you’ve provided, can you confirm whether you’ve lost access to the only Global Administrator account and there are currently no other admin accounts in your organization? 

If I understand correctly, since you are the only admin in your organization, you need to take important steps to contact Microsoft Support directly to regain your admin account access. This includes two options:

---

1.Request MFA Reset via Microsoft Global Customer Service:

 Since you can't access the admin center, you can try contacting our global customer service by phone and requesting a reset of your authentication method here: Customer service phone numbers - Microsoft Support

During the call, ask to speak to an agent and provide them with all the details about your request. This will allow you to contact the relevant team to resolve the incident as quickly as possible.

Here are some tips and an example of a prompt to help you use the IVR system more effectively:

Important: When using an automated voice system, you make sure to clearly say "Commercial Account and Billing Support". This is the keyword for forwarding your call to a human agent.     

In some countries, it's an automated conversation like: When you call the hotline, you'll first be asked the following:        

IVR: What is the problem?        

You: Lost access to the Global Administrator account. 

IVR: What product do you use?        

You: Office 365 Business.        

IVR Confirmation: Education or Corporate Account        

You: For companies        

IVR: Are you an administrator?        

You: Yes.        

IVR: Is there another administrator in your organization?        

You: No.        

IVR: Do you need a service request?        

You: Yes.      

Note: Please try 2 or 3 times until you reach out to an agent.

---

Option 2:  Create a New Trial Tenant to Submit Support Request: (Recommended)            

1.Set up a new trial tenant (Trial subscription):           

If you still can't reach the agent, there's a solution. You can sign up for a new trial tenant by subscribing to a business trial using this link: Microsoft 365 Business Plans and Pricing | Microsoft 365

You can follow the guided setup process to create a new account for a new trial tenant.

2.Access the Admin Console for new tenants to request privacy support for a previous tenant:

• Once you've signed up for the new Microsoft 365 trial and created the tenant, sign in to the: Microsoft 365 Admin Center with your new trial tenant's credentials.             
• Please follow this article: Get support - Microsoft 365 admin | Microsoft Learn   
• On the right bottom corner, click on "Help & support"

         

• In the ticket description, you clearly state that you're trying to regain access to your previous tenant and want to be connected to the Data Protection team for assistance. You can infer this sample:

---

“Hello,   

I am the sole Global Administrator of my original Microsoft 365 tenant. I am currently unable to access any Microsoft 365 admin portals because my administrator account is no longer accessible. 

I created this new tenant solely to request support, as I cannot sign in to my original tenant to open a case.  

I want to be connected to the Data Protection team to recover my administrator's access so that I can regain access to my original tenant.  

Here are some details about the previous tenant to confirm my identity: “

---

Note: Please remember to cancel the trial subscription once your issue is resolved to avoid any unintended charges.         

I understand this is a long response, but please read each step carefully as these are the methods I’ve successfully used to help many users regain their admin account when all access was lost.  

I truly hope you’ll be assisted soon by our dedicated technical team. And if you receive any updates or insights, please feel free to reply here.             

Looking forward to hearing from you!

---

If you have extra questions about this answer, please click "Comment". 

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.