Invalid Pass Key after new purchase

Question

After recent on-line purchase w Microsoft rep for MS Office 2024, the installation link says pass code is invalid?

Answer 1

Hi Claudine,

Just checking, did you redeem the 5x5 key to your Microsoft account? If yes, then you can go to account.microsoft.com/services then you have the option there to Install and does not need any product key to successfully install.

Answer 2

If you are receiving an "invalid pass code" message after purchasing Microsoft Office 2024, it could be due to a few reasons:

1. Incorrect Entry: Double-check that you are entering the product key correctly, ensuring there are no typos or errors.
2. Type of License: Ensure that the version you purchased is compatible with your intended use. For example, some versions like Office Professional Plus are volume licenses meant for organizations and not for individual consumers. If you purchased such a license, it may not work for personal use.
3. Purchase Source: If you bought the product from a third-party vendor, it’s possible that the key is not valid or has been used already. In such cases, you may need to contact the seller for assistance.
4. Activation Limitations: If the key has reached its activation limit (common with volume licenses), it will not allow further installations.

If none of these solutions resolve the issue, consider reaching out to Microsoft support for further assistance.

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References:

• microsoft office LTSC professional plus 2024 says not activated and wont allow the key - Microsoft Q&A
• Invalid Pass Key after new purchase - Microsoft Q&A