No longer receiving emails on Outlook inbox

Question

The email ******@live.com is no longer receiving emails in our inbox. Can you please assist? We've tried all of the troubleshooting suggestions but I believe one of our members attempted to add this email to their laptop and caused some issues.

Thank you, Audrey Lalonde

******@hotmail.com

Answer 1

Hello, thank you for reaching out to Microsoft Q&A.

Are you able to send emails normally? Do outgoing emails work as expected?

Could you please provide the exact error message you receive when you send emails to other recipients?

Send a test email from another one of your accounts to the affected email address. Check whether you receive any bounce-back (non-delivery) error messages or if the email gets stuck in the Outbox. If you receive an error, please share the complete error message here.

If the email is sent successfully, then please check your email forwarding rules and blocked senders list, and verify whether the messages have been routed to another folder, such as Junk or Spam.

Email forwarding rules: https://outlook.live.com/mail/0/options/mail/forwarding

(Click Do not forward if your emails are being forwarded to another address)

Additionally, check that you have enough mailbox storage space available to send and receive emails.

Answer 2

If your Outlook inbox is no longer receiving emails, there are several steps you can take to troubleshoot the issue:

1. Check for Rules: Sometimes, email rules can divert incoming emails to other folders or even delete them. Check if any rules are set up that might be affecting your inbox.
2. Check Spam/Junk Folder: Ensure that the emails are not being filtered into your Spam or Junk folder.
3. Storage Quota: Verify that your email account is not exceeding its storage quota, as this can prevent new emails from being received.
4. Account Settings: Make sure that the account settings are correct. You can do this by going to File > Account Settings > Account Settings in Outlook and verifying the settings for your email account.
5. Recreate Outlook Profile: If the issue persists, consider creating a new Outlook profile. This can help resolve issues caused by a corrupted profile. To do this, go to Control Panel > Mail > Show Profiles, and then add a new profile.
6. Check Connectivity: Ensure that your internet connection is stable and that Outlook is connected to the server.
7. Temporary Mailbox Issue: If you suspect that a temporary mailbox issue has occurred, you may need to follow the steps to reconnect to your Exchange server properly, as outlined in the context provided.

If these steps do not resolve the issue, you may need to contact Microsoft support for further assistance.

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References:

• Stopped receiving emails on my account. - Microsoft Q&A
• Outlook is using a temporary email and I cannot receive emails - Microsoft Q&A