This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(131.20000000000002, 48%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMF%3C/text%3E%3C/svg%3E)
The helper tool is total shit, I have been going in circles for days and there is no end in sight. Can't get in touch with a human and I have important mail that I can't access. It sucks that Microsoft holds the corner on the market and can't help anyone fix the issues they created.
@mark Fritzler said
Can't get in touch with a human
Have you tried Chat Support?
MS 365 User Support https://www.microsoft.com/en-us/microsoft-365/support
Free Chat Support https://support.microsoft.com/home/contact
Open the Settings App, go to Windows Updates - Update History, what is the KB number of the latest update installed, is it, KB5074109?
If that is the latest update installed, this is an ongoing problem with Outlook after the January KB5074109 Update, that update is affecting Outlook POP accounts, this is being reported by many people after that update, some people have reported if you uninstall the Windows update, that will resolve the problem.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(28.799999999999997, 27%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMF%3C/text%3E%3C/svg%3E)
The last update is KB5067931. I do not see the KB5074109 update listed anywhere
@Mark Fritzler said
The last update is KB5067931
That is from Oct 2025. Your Windows Update is broken. That is not something I can help you with.
I would suggest you start a new thread on that specific issue (use the "Ask a question" button on the top of this page) or Contact Microsoft Support so they can examine your system.
MS 365 User Support https://www.microsoft.com/en-us/microsoft-365/support
Free Chat Support https://support.microsoft.com/home/contact
