Why was I charged 129.99

Question

I am not sure why I was charged 129.99. I don’t have control over this account it is my work account.

Answer 1

If you were charged $129.99 for Microsoft 365, there could be several reasons for this charge, especially if it's a work account you do not control. Here are some common reasons:

1. Subscription Renewal: This charge may be related to the renewal of a subscription, such as Microsoft 365 Business Standard or another plan.
2. Billing Frequency Change: If the billing frequency was changed from monthly to annual, it could result in a larger charge appearing on your account.
3. Additional Services: Sometimes, additional services or features may have been added to the account, leading to increased charges.

Since you mentioned that you do not have control over this account, it would be best to contact your IT department or the person responsible for managing the account to get clarification on the charge.

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References:

• Why am I getting billed for Microsoft 365 after I activate the benefit?

Answer 2

Greetings!

This is Tin, looks like you are receiving unknown charges from your work account. Looks like it can be a Microsoft 365 renewal, but you need to check first from https://account.microsoft.com/services Please check if you have subscription from there.

If your personal card has been charged and its not authorized, please reach Microsoft Accounts & Billing Support and also you can dispute it from your bank.

Kindly open this link: https://support.microsoft.com/contactus/

Ensure that your MS Account has been signed in (the one with the subscription)

Type "Chat with an agent" and hit Enter.

Please click the "Contact support"

Please select the "Products and services"

Please follow the prompts to connect with a live agent.

You may also choose the "Call me back" option if you prefer to receive a call.

Once you're connected to the Live Agent, please let them know about your issue so they could check your account and address your concern.

Thank you,

Christine L