put in pin then black screen

Question

after I turn on laptop put in pin screen goes black

Answer 1

After the screen turns black, are you still able to see or move the mouse pointer?

Does the screen come back if you press Ctrl + Alt + Delete or Windows + Ctrl + Shift + B?

Press Ctrl + Alt + Delete and select Task Manager. If Task Manager opens, click File > Run new task, type explorer.exe, and press Enter. Shut down the laptop completely, unplug all external devices (USB drives, external monitor, etc.), then turn it back on and try signing in again.

Answer 2

If you are experiencing a black screen after entering your PIN on your laptop, it may be due to several reasons. Here are some troubleshooting steps you can try:

1. Reset the Graphics Driver: You can reset the graphics driver by pressing the Windows logo key + Ctrl + Shift + B. This might resolve the issue if it's related to the graphics driver.
2. Check Shell Configuration: Ensure that the registry value for the Shell is set correctly. To do this:
   • Press the Windows logo key + R, type regedit, and press Enter.
   • Navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon.
   • Check the Shell value data in the right pane and ensure it is set to explorer.exe. If it is not, back up the registry and change it to explorer.exe.
3. Perform a Clean Boot: If the issue persists, performing a clean boot can help identify if a startup application or service is causing the problem. Follow the steps to perform a clean boot in Windows.
4. Capture Process Dumps: If you're still having issues, you may want to capture process dumps of explorer.exe and userinit.exe to analyze the problem further. You can use tools like ProcDump for this purpose.

If none of these steps resolve the issue, consider contacting Microsoft Support for further assistance.

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References:

• Scenario guide: Black screen after you sign in to the system
• Troubleshooting Custom Logon