Error Message

Question

I was setting up OneDrive and received this message please explain or what to do? Thank you!

Correlation Id: 905d6c4e-c7da-4757-805c-f84ff65736ec

Timestamp: 2026-01-27T10:55:56.000Z

DPTI: 075b5bb7418d7ae70742fff07ac72725d1e9d16475f1d542c0d8d64a8e3eeb5d

Message: The operation attempted is invalid.

Tag: 7q6cd

Code: 2156265473

Answer 1

Good Morning Kathy,

did you followed the instructions suggested?

Let me know if you have some doubt

Elvis

Answer 2

Hi Kathy, Welcome in Community

In addition of AI answer, follow these steps:

First step:

Purge Local Cache Files You need to clear the stored data folders used for logging in. Launch the Run command by pressing the Windows Key + R. Locate the following two directory paths:

%localappdata%/Microsoft/OneAuth

%localappdata%/Microsoft/IdentityCache

Before making any changes, it is highly recommended that you create a backup of the folders inside these locations by copying them to a safe place. Once the backup is secured, proceed to delete the original folders from the directories.

Second Step:

Remove the Registry Key The next step involves clearing the identity record from the system registry. Open the Run dialog again (Windows Key + R), type in regedit, and click OK to launch the Registry Editor.

Navigate through the folders to locate the specific path below: HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\16.0\Common\Identity

Right-click on the folder labeled Identity and choose Delete to remove the stored credential data.

Restart and re-try, let me know how it goes

Elvis

Answer 3

The error message you received while setting up OneDrive indicates that the operation attempted is invalid. This can occur due to various reasons, such as issues with the installation, configuration settings, or permissions. Here are some steps you can take to troubleshoot this issue:

1. Check for Windows Updates: Ensure that your Windows operating system is up to date. You can do this by going to Settings > Update & Security > Windows Update and checking for updates.
2. Reinstall OneDrive: Sometimes, reinstalling OneDrive can resolve setup issues. You can uninstall OneDrive from the Control Panel and then download the latest version from the Microsoft website.
3. Reset OneDrive: Resetting OneDrive can help clear any configuration issues. You can reset OneDrive by running the command onedrive.exe /reset in the Run dialog (press Windows key + R to open it).
4. Check Group Policy Settings: If you are in a managed environment (like a workplace), ensure that Group Policy settings are not preventing OneDrive from functioning correctly. You may need to consult with your IT department if you suspect this is the case.
5. Permissions: Ensure that you have the necessary permissions to set up OneDrive, especially if you are using a work or school account.

If the problem persists after trying these steps, you may want to consult Microsoft support for further assistance.

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References:

• Error 0x80070005 when you install or access OneDrive