How do I login without authenticator app?

Question

How do I login without authenticator app? and there is no option to alternative option for email code or mobile code only app or verification code by app.. my subscription is one year old and iam unable to use any MS service without login and every month the subscription payment is debited from my account without even using it..

Answer 1

Hello, thank you for reaching out to Microsoft Q&A.

Could you please confirm whether you have deleted the Microsoft Authenticator app or switched to a new mobile device?

If you no longer have access to the Authenticator app, follow this method to sign in to your account or to add your account back into the Authenticator app.

• Install the Authenticator app on your new/same device.
• If you have a recovery/backup email account where you backed up all of your authenticator credentials previously on your old device, you can use that account during sign-in by selecting Begin recovery on the first screen of the Authenticator app.
• During sign-in, you will be asked to verify your identity using the Authenticator app. The sign-in prompt does not know you are using a new device; it just thinks you’re signing in to a device. Since you can’t verify it with the Authenticator app, select “I can’t use my Authenticator app right now.”

• You will then be asked to verify your identity using alternate security contact methods such as your phone number or email address.
• For security reasons, you will be asked to reset your password.
• Follow the same procedure and add your account to the Authenticator app again.

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Answer 2

If you are unable to log in to your Microsoft account without the Authenticator app and there are no alternative options for receiving verification codes, you may need to contact Microsoft support for assistance. Here are some steps you can take:

1. Contact Support: Try reaching out to Microsoft support directly. You may need to navigate through their support hotline to get to a representative who can assist you with your issue. When calling, make sure to indicate that you are a business email user and that you need technical support.
2. Trial Microsoft 365 Tenant: If you have difficulty reaching support, consider creating a trial Microsoft 365 tenant. This can allow you to access the Admin Center and submit a support ticket directly from there. Be sure to cancel the trial subscription once your issue is resolved to avoid any charges.
3. Check Security Info: If you can briefly sign in, check your security info to ensure that your recovery options (like phone numbers and emails) are up to date. If you see an option for "I don’t have any of these," select it to trigger an alternative recovery process.
4. Explore Other Recovery Options: If you suspect unauthorized access or if the verification codes are being sent to another device, inform Microsoft support about this during your communication.

These steps should help you regain access to your account without the Authenticator app.

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References:

• How Do I Regain Access to My Account After Losing Access to Microsoft Authenticator? (Urgent Request).
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