Microsoft Rewards account suspended — support form not working

Question

Hello, I’m trying to contact Microsoft Rewards support, but the official form at https://rewards.bing.com/support is greyed out and I cannot submit my issue. My Rewards account may be suspended, and I need help resolving this. I’ve tried different browsers and devices, but the form remains disabled. Please escalate this case to the Microsoft Rewards support team. Thank you.

Answer 1

You may submit a ticket via https://rewards.bing.com/support for this to get checked internally by the rewards team and you might need to use a different account (in the event that the form is grayed out from your account) and let the relevant team know on what happened. Response times may vary due to workload or other tasks at hand, but rest assured that they will review your case and let you know on the outcome.

Answer 2

Hello, good day and thanks for your question. To add to the above, please see the below scenarios with regards to this.

Your account will not be suspended for doing searches in an appropriate manner not unless you are using a proxy or a VPN to do it. You may still be able to recover the account depending on the reason for the suspension. Microsoft typically suspends accounts for violating the Microsoft Rewards terms of service, such as using automated tools to earn points, having multiple accounts, or engaging in fraudulent activities. Reference link below for Microsoft's Services Agreement: https://www.microsoft.com/servicesagreement/

There are several possibilities or reasons as the system might likely flagged an activity as suspicious and this includes in redeeming or other activities in Microsoft Rewards. These systems are designed to prevent fraud and abuse, and they often trigger when but not limited to:

Multiple accounts use the same device, IP address, or Wi-Fi network. Phone numbers are reused for multiple accounts. Multiple redemptions or orders are placed in a short time. Accounts appear identical/similar or behave or has the same patterns that mimic fraudulent activity. What can be done to avoid this kind of scenario: Separate Devices and check connected Networks

• As much as possible, use different devices for your account and for the other member/s of the family.
• Ensure that you are not using a proxy or a VPN service.

Use Unique Phone Numbers

• Treat each Microsoft Rewards account will have a unique, verifiable phone number.
• As much as possible, do not reuse the same number across accounts. If needed, use another number only if it is not in use with another Microsoft Rewards account.

Space Out Your Redemptions

• As much as possible, avoid submitting multiple gift card orders in a single day across accounts to ensure that this will not be tagged as a unusual behavior. Kindly take note that, if the system flags unusual or different behavior on ones account it will be a violation of the Microsoft Rewards Terms of Service which can get an account to be suspended or be banned. You may submit a ticket via https://rewards.bing.com/support for this to get checked internally by the rewards team and you might need to use a different account (in the event that the form is grayed out from your account) and let the relevant team know on what happened. Response times may vary due to workload or other tasks at hand, but rest assured that they will review your case and let you know on the outcome.

Answer 3

If you're having trouble with the Microsoft Rewards support form being greyed out and unable to submit your issue, I recommend trying the following steps:

1. Clear Browser Cache: Sometimes, clearing your browser's cache can resolve issues with forms not functioning properly.
2. Try Incognito Mode: Open an incognito or private browsing window and attempt to access the support form again.
3. Check for Browser Extensions: Disable any browser extensions that might interfere with the functionality of the support form.
4. Contact Support via Live Chat: You can also try reaching out to Microsoft Rewards support through the Microsoft Virtual Agent. Visit Microsoft Support, type "Microsoft Rewards account suspended," and then request to talk to a person for further assistance.

If these steps do not resolve the issue, it may be best to continue attempting to contact support through different channels until you can get the help you need.

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References:

• Support for Intelligent Recommendations
• User data and privacy in Microsoft Edge