Forget password link via email works but phone verification fails

Question

Win 11 login fails. Forget password code to email works. Second phone verification fails. Not in use at the moment message appears. Can't do anything. Frustrating. Don't remember PIN. as alternative.

Answer 1

If you are able to receive the password reset code via email but are having issues with phone verification, it may be due to the phone number not being recognized or not being set up correctly in your account settings. Here are some steps you can take:

1. Check Phone Number: Ensure that the phone number associated with your account is correct and in the right format. Sometimes, entering the full number instead of just the last digits can resolve issues.
2. Alternative Recovery Options: Since you mentioned that you don't remember your PIN, you might want to try using the recovery options available through the Microsoft account recovery form. This can help you regain access if the phone verification fails.
3. Contact Microsoft Support: If you continue to face issues, consider reaching out to Microsoft Support for assistance. They can provide more personalized help based on your situation.
4. Wait and Retry: If you've attempted multiple recovery methods, you may need to wait for a cooldown period before trying again, as too many attempts can temporarily lock your account.

Following these steps should help you in resolving the login issue you're experiencing with Windows 11.

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References:

• Unable to change password in my Outlook - Microsoft Q&A
• My Microsoft account is blocked. - Microsoft Q&A

Answer 2

Tried call but got only link. Just cut off phone verification so I can change password using email only. Phone number suggested your system with hidden numbers seems to end right.