I can access my other teams accounts & organizations on my phone, but can't access on my laptop - why?

Question

I can't access my other accounts & organizations on my laptop, but I used to be able to do it. I can access them on my mobile phone. why can't i access them on my laptop now?

Answer 1

Hi @MJSchmalz,

Welcome to the Microsoft Q&A forum.

Thank you for contacting us.

To better assist you, I would like to ask you for some additional information:

1/ Are you currently seeing any error codes or error messages? If yes, please share the error code or the exact error message with me.

2/ Are you currently using a Business account as the user profile on your laptop?

While waiting for your response, please try the following troubleshooting steps to help resolve the issue:

Method 1: Clear the Microsoft Teams cache

Step 1: Fully close Microsoft Teams

Right-click the Teams icon in the system tray and select Quit

Step 2: Open the cache folder

Press Windows + R and paste the following path and press Enter:

%LocalAppData%\Packages\MSTeams_8wekyb3d8bbwe\LocalCache\Microsoft\MSTeams

Step 3: Clear the cache

Delete all contents inside the MSTeams folder (Note: Please do not delete the Packages folder)

Step 4: Reopen Microsoft Teams and sign in again

Method 2: Uninstall and reinstall Microsoft Teams

I hope this information is helpful. Please follow the steps above and let me know whether the issue has been resolved.

If the issue still persists, we can continue working together to find a solution. Thank you for your patience and understanding. If you have any questions or need further assistance, please feel free to share them in the comments so I can continue supporting you.

I look forward to continuing the conversation.

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Answer 2

Hi @MJSchmalz,

Thank you for your response. I’m glad to hear that your issue has been resolved.

If you have any other questions or concerns, please don’t hesitate to let me know.

I’m always happy to assist you.