Embedded Images in received emails are shown as CID links in MS Outlook 2019

Question

Hello!

I have facing this issue for quite a while now.

All the check boxes are already unchecked in the "do not automatically download " section of the Trust Centre.

A few of my colleagues received the same email, and the images are shown in their email ( using Outlook )

web view of pair.com shows that the email correctly shows the images.

Please guide, what I am missing here.

Moved from Outlook | Windows | Classic Outlook for Windows | For business

Answer 1

Dear Kamran Javed Butt

Thank you for reaching out to the Microsoft Q&A Community. I understand you are having problems with embedded images in Outlook 2019 showing as CID links. I am happy to assist you. Please kindly follow these steps:  

• Add Sender/Domain to Safe Senders List 
  • Go to Home > Junk > Junk E-mail Options > Safe Senders. 
  • Add the sender’s email address or domain. 
  • Ensures Outlook treats embedded content as trusted and renders images. 
• Clear Outlook’s Temporary Internet Files Cache 
  • Close Outlook. 
  • Navigate to:  C:\Users<username>\AppData\Local\Microsoft\Windows\INetCache\Content.Outlook 
  • Delete all files inside this folder. 
  • Restart Outlook and re-open the email. 
• Repair Office Installation 
  • Go to Control Panel > Programs and Features. 
  • Select Microsoft Office 2019 > Change > Quick Repair. 
  • If issue persists, run Online Repair. 
• Registry Adjustment for Image Rendering 
  • Open Registry Editor (regedit). 
  • Navigate to: HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Outlook\Options\Mail 
  • Create or modify a DWORD value: 
  • Send Pictures With Document = 1 
  • Restart Outlook. 
• Check Add-ins Interference 
  • Go to File > Options > Add-ins. 
  • Disable non-Microsoft add-ins temporarily. 
  • Restart Outlook and test email rendering. 
• Test in New Outlook Profile 
  • Go to Control Panel > Mail > Show Profiles. 
  • Create a new profile and configure the same account. 
  • Open the problematic email in the new profile to confirm if corruption in the old profile caused the issue. 

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