Microsoft Store doesn't launch...

Question

Microsoft store doesn't launch, error (-2147416359) when trying to wsreset.exe, I tried uninstalling and reinstalling it, even tried using the official installer from Microsoft, the installer launches and says downloading will continue in the store, and it never launches, another way is a repair windows installation, and i cant download the iso file due to regional issues, so the only way remaining is a full pc reset which is not preferred, any help?

Answer 1

Hi,

Try activating a standard local account and see if the problem persists.

Go to Start menu > Settings > Accounts > Other users > Add account > select the option that says "I don't have this person's sign-in information" > Add a user without a Microsoft account.

Then access the new local account and try launching the Microsoft Store to see if it works.

Which version of Windows are you using, Windows 10/11 25h2 or 24h2?

Thanks

Answer 2

If the Microsoft Store is not launching and you're encountering the error (-2147416359), here are some troubleshooting steps you can try:

1. Verify Microsoft Store Registration: Ensure that Microsoft Store is properly registered for your user account. You can do this by running the following PowerShell command in a non-elevated prompt:

      Get-AppxPackage *Microsoft.WindowsStore*
   

   If it indicates that Microsoft Store isn't installed, you may need to re-register it using an elevated PowerShell prompt:

      Add-AppxPackage -RegisterByFamilyName -MainPackage Microsoft.WindowsStore_8wekyb3d8bbwe
   

2. Check Firewall and Proxy Settings: Make sure that your firewall or proxy settings are not blocking the required endpoints for Microsoft Store.
3. Use Windows Package Manager (winget): You can try to install or repair the app using the winget command. For example, to search for an application, run:

      winget search <AppName>
   

   Then install it using:

      winget install <AppName>
   

4. Reset Microsoft Store: If the above steps do not resolve the issue, you can try resetting the Microsoft Store using the wsreset.exe command again. Make sure to run it from an elevated command prompt.
5. Check Event Logs: If the application still fails to start, check the Application and System Event Logs for any related errors that might provide more insight into the issue.

If none of these solutions work, you may need to consider a full reset of your PC as a last resort, but it's understandable that you want to avoid that if possible.

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References:

• Troubleshoot Microsoft Store app download failures
• Removing, uninstalling, or reinstalling Microsoft Store app isn't supported
• Modern, Inbox, and Microsoft Store Apps troubleshooting guidance