Computer Crashing

Question

ROG Strix SCAR 15 G533 G533QS-HF177T

Processor - AMD Ryzen 9 5900HX with Radeon Graphics, 3301 Mhz, 8 Core(s), 16 Logical Processor(s)

Graphics Card - NVIDIA GeForce RTX 3080 Laptop GPU

Error message that appears with every crash:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

<System>

<Provider Name="Microsoft-Windows-CertificateServicesClient-CertEnroll" Guid="{54164045-7C50-4905-963F-E5BC1EEF0CCA}" EventSourceName="CertEnroll" />

<EventID Qualifiers="49754">86</EventID>

<Version>0</Version>

<Level>2</Level>

<Task>0</Task>

<Opcode>0</Opcode>

<Keywords>0x80000000000000</Keywords>

<TimeCreated SystemTime="2026-01-27T23:55:18.2705637Z" />

<EventRecordID>11324</EventRecordID>

<Correlation />

<Execution ProcessID="8600" ThreadID="0" />

<Channel>Application</Channel>

<Computer>MACKIE</Computer>

<Security UserID="S-1-5-18" />

</System>

<EventData>

<Data Name="Context">WORKGROUP\MACKIE$</Data>

<Data Name="Url">https://AMD-KeyId-52fb59e29aa83a962fb9eef0fe5b4811de6b751e.microsoftaik.azure.net/templates/Aik/scep</Data>

<Data Name="MessageText">GetCACaps</Data>

<Data Name="Method">GET(360ms)</Data>

<Data Name="Stage">GetCACaps</Data>

<Data Name="ErrorCode">The server name or address could not be resolved 0x80072ee7 (WinHttp: 12007 ERROR_WINHTTP_NAME_NOT_RESOLVED)</Data>

</EventData>

</Event>

Frequent triggers are usually video games or other strains on the system, however this isn't necessary and it can crash seemingly randomly. It also sometimes crashes when not plugged in.

If you need any more system/software/etc information let me know.

Answer 1

Hi, I'm Bernard, a fellow Windows user. I'm happy to help!

Can you please check the System logs on the PC so I can further examine the root cause of the issue?

 

To share the System logs, please follow the steps in the link below:

 

Press the Windows key + X, then select "Event Viewer"

Click the drop-down of "Windows logs"

Right-click System > click Filter Current logs > Check: Critical, Warning, and Error > Hit OK

On the right pane, click "Save Filtered Log File As..."

Save the System logs file to your desktop and share it by following the steps from the link:

https://support.microsoft.com/en-us/office/share-onedrive-files-and-folders-9fcc2f7d-de0c-4cec-93b0-a82024800c07

 

Note: You can also use your preferred cloud storage to upload and share the logs.

Answer 2

The error message you are encountering indicates that there is an issue with the MonitorRefreshRateService, specifically that it cannot start due to a System.ArgumentNullException. This suggests that the service is trying to access a registry key that is either missing or not properly defined, leading to a crash when the system attempts to retrieve the refresh rate.

Here are some steps you can take to troubleshoot and potentially resolve the issue:

1. Check for Windows Updates: Ensure that your Windows operating system is fully updated, as updates can fix bugs and improve system stability.
2. Update Graphics Drivers: Since the crashes are triggered during video games or other intensive tasks, updating your NVIDIA GeForce RTX 3080 drivers may help. You can download the latest drivers from the NVIDIA website.
3. Check Registry Keys: If you're comfortable with it, you can check the Windows Registry for the MonitorRefreshRateService keys. Ensure that the keys exist and are correctly configured. Be cautious when editing the registry, as incorrect changes can cause system issues.
4. Disable the Service: If the service is not essential for your use, you might consider disabling it to prevent it from causing crashes. You can do this via the Services management console (services.msc).
5. Run System Diagnostics: Use Windows built-in tools like the Memory Diagnostics tool and check for hardware issues that might be causing instability.
6. Check Event Viewer: Look into the Event Viewer for additional error messages or warnings that might provide more insight into what is causing the crashes.
7. Power Settings: Since you mentioned crashes when not plugged in, check your power settings to ensure that the system is not entering a low-power state that could lead to instability.

If the problem persists after trying these steps, consider reaching out to technical support for further assistance.

---

References:

• Bug checks (stop code errors)
• Advanced troubleshooting for stop code errors