register new lenovo laptop

Question

trying to register laptops to my microsoft account and it's not recognising the laptops serial numbers

Answer 1

Hi, I'm Bernard, a fellow Windows user. I'm happy to help!

Since you have done the steps above and are still having an issue, I suggest reaching out to Microsoft Accounts and Billing support by following the steps below:

Go to this link: https://support.microsoft.com/home/contact

In the search bar, type in your issue, then hit enter.

Scroll down to the bottom and select the blue button "Contact Support"

Answer 2

I"ve tried al these things already

Answer 3

It seems you are having trouble registering your new Lenovo laptops to your Microsoft account due to issues with the serial numbers not being recognized. Here are a few steps you can try to resolve this issue:

1. Verify Serial Numbers: Ensure that you are entering the correct serial numbers for your laptops. You can typically find the serial number on the bottom of the laptop or in the system settings.
2. Check Microsoft Account: Make sure you are signed into the correct Microsoft account that you want to register the laptops with.
3. Device Limitations: Be aware that there may be limitations on the number of devices you can register under a single Microsoft account. If you have reached this limit, you may need to remove an old device before adding a new one.
4. Troubleshooting: If the issue persists, consider using the Microsoft support resources or forums for additional help, as they may provide specific guidance based on the error messages you receive.

If these steps do not resolve the issue, you may need to contact Microsoft support directly for further assistance.

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References:

• Unable to activate Windows 11 Pro digital license after device change - Microsoft Q&A
• I have a subscription to Office 365 and want to install it on my new laptop - Microsoft Q&A