I would like to update myg billing address in my PL-300 certication

Question

We created our account using a personal email address to ensure continued access to our certification. However, since the company will be paying for this certification, the billing details should reflect the company’s information.

I would like to request, if possible, that you send me a receipt with the company details.

---

Moved from: Windows for business | Windows 365 Business

Answer 1

Contact Pearson Vue support https://home.pearsonvue.com/microsoft/contact

Answer 2

Hi Escala, Rizza

In this case, the receipt details are tied directly to the billing profile used at the time of purchase. If you created the certification account with a personal email and entered personal billing information, the system will generate receipts with that data only. Microsoft does not retroactively re‑issue receipts with different billing details. To have the company’s information reflected, you need to update or create a billing profile in the Microsoft Account or Microsoft 365 Admin Center (depending on whether the purchase was made through a personal account or an organizational tenant). Once the company billing profile is set as default, any future transactions will generate receipts with the company’s name, address, and tax information.

For the current receipt, the only supported path is to contact Microsoft Certification Support or Microsoft Billing Support directly and request a corrected invoice. They can sometimes reissue receipts if the purchase was recent and you provide the company’s billing details. Without that intervention, the system will continue to show the personal information used at the time of purchase.

I hope you've found something useful here. If it helps you get more insight into the issue, it's appreciated to accept the answer. Should you have more questions, feel free to leave a message. Have a nice day!

Harry.

Answer 3

To update your billing address for your certification, you will need to access the appropriate account settings where your certification is managed. Since you created your account using a personal email, you may need to ensure that you have the necessary permissions to make changes to the billing information.

Typically, you would follow these steps:

1. Sign in to the relevant certification portal or account management system.
2. Navigate to the billing or account settings section.
3. Update the billing address to reflect your company's information.
4. Save the changes.

If you require a receipt with the updated company details, you may need to contact customer support directly through the certification portal, as they can assist with generating receipts that reflect the new billing information.

Make sure to provide them with the necessary details to facilitate this request.

---

References:

• Update your CSP legal billing address
• Understand your invoice