beug outlook

Question

Hi

Since the last Windows update, I can no longer archive emails. The program takes an interminable amount of time to move the emails to the archive and then displays "The program is not responding." I have version 24H2. Is there a fix for this bug like there was for version 23H2?

Thanks

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moved from "Microsoft 365 and Office Access For business Windows"

Answer 1

Hi Houda, 

Welcome to Microsoft Q&A Forum! Have a good day and I hope you're doing well! 

I completely understand how frustrating it is when Outlook freezes and displays "Not responding," especially when you are trying to archive important emails. 

Based on my recent experience helping other users with similar symptoms, this issue is likely related to the Windows Update 24H2 (KB5074109) released on January 13, 2026. Microsoft has confirmed that this update can cause Classic Outlook to freeze, fail to close properly, or force you to quit without saving. 

This issue primarily affects users with POP email accounts and PST files. You can read more about the confirmed issue here: Microsoft Support - Outlook hangs after Jan 13 Updates. 

Fortunately, Microsoft has released an Out-of-band update (KB5078127) specifically to fix this issue. 

Please follow these steps to apply the fix: 

1. Go to Settings > Windows Update. 
2. Check for updates. You should see KB5078127 available. 
3. Select Download & install. 

4. Once installed, restart your computer and try archiving again. 

You can find the detailed download instructions and release notes here: January 24, 2026 — KB5078127 Out-of-band 

I hope this helps you, at least partially. Please give it a try and let me know the result. 

If the issue still persists, please reply with your current Windows OS Build number and confirm which type of email account you are using so I can investigate further and provide the most appropriate troubleshooting steps. 

If I misunderstood anything or if anything is unclear, feel free to reach out anytime. 

Best regards. 

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Answer 2

It appears that you are experiencing issues with Outlook after the recent Windows update, specifically related to archiving emails. This situation is similar to problems reported with version 23H2, where applications became unresponsive when interacting with cloud-backed storage like OneDrive.

Currently, there is no specific mention of a fix for version 24H2 in the provided context. However, for version 23H2, the issue was resolved with an out-of-band update (KB5078132) released on January 24, 2026. It's advisable to check for any available updates in your Windows Update settings, as Microsoft may release a similar fix for version 24H2 in the future.

To check for updates, go to Settings > Windows Update and select Download & Install if updates are available. If the problem persists, consider reaching out to Microsoft support for further assistance.

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References:

• Resolved issues in Windows 11, version 24H2
• Windows 11, version 23H2 known issues and notifications