log out for no reason

Question

Every now and again my laptop seems to log me out and then forget my email and password even tho i selected the Remember me button

Answer 1

Hi @John Oxford, 

Thank you for posting your question in the Microsoft Q&A forum. 

I’m sorry to hear that your laptop occasionally logs you out and doesn’t remember your email and password even though you selected “Remember me.” .To help identify what’s causing the issue, I’d like to gather a bit more information: 

• I noticed your question is posted under the Business tag, so my initial guidance will focus on work/school (Microsoft 365) accounts.  If this issue is happening with a personal Microsoft account instead, could you please let me know so I can adjust the troubleshooting steps accordingly? 
• Does the issue happen only after restarting your laptop, or does it also occur randomly while you're using it? 
• Are other users in your organization experiencing the same problem, or is it only happening on your device? 
• Are you able to stay signed in to other Microsoft apps, such as Outlook, Word, or Excel? 
• Is the laptop you're using a personal device or a company‑issued device?  This is important because company devices may have sign‑in, security, or session policies that automatically log users out.                          

Thank you again for your time and understanding. While my initial response may not resolve the issue immediately, I’d like to gather more details about your situation so I can assist you more effectively.        

I really appreciate your patience, and I’m here to help. Looking forward to your response.               

Wishing you and your family a prosperous New Year.                                  

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Answer 2

If your laptop is logging you out unexpectedly and forgetting your email and password despite selecting the "Remember me" option, there could be several reasons for this behavior. One common cause is issues with the Windows Credential Manager, which may not be storing your credentials correctly. Here are some steps you can try to resolve the issue:

1. Clear Cached Credentials: Open Control Panel > Credential Manager > Windows Credentials. Look for any entries related to your email or Microsoft Teams and remove them. Restart your laptop and re-enter your credentials.
2. Check Authentication Settings: Ensure that your settings allow Office applications to connect to the Internet. If your administrator has set policies that prevent saving credentials, this could also lead to the issue you're experiencing.
3. Update Your Software: Make sure that your operating system and any relevant applications are up to date, as updates can resolve bugs and improve functionality.

If the problem persists, it may be beneficial to consult with your IT department for further assistance, especially if there are domain or policy-related restrictions affecting your login process.