Hi!
Let me help you with this issue.
Have you tried a hard reset?
Shut down the laptop completely
Click Start → Power → Shut down
Make sure it’s fully off (no lights, no fan)
Unplug everything
Remove the charger
Disconnect USB devices, mouse, keyboard, headset, HDMI, etc.
Drain residual power
Press and hold the Power button for 20–30 seconds
Don’t release it early
Reconnect power
Plug only the charger back in (nothing else)
Turn the laptop on
Press the Power button normally.