Ive been hacked but im still logged in on some things

Question

So ive been hacked, again. But the hacker hasn't kicked me off the account on some platforms like im still logged in on minecraft but im scared they will eventually kick me off, does anyone know a way i can get the account back and secure it. I can provide any evidence that the account is mine, i just don't want to pay another sum of money for a game ive bought before and that i still currently have.

Answer 1

Thank you for letting me know.

Please know that if a Microsoft account is hacked and the email address is changed, the account is essentially lost and cannot be recovered. In this case, the Account Recovery Form will no longer work.

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If you haven’t already, you can try using the Microsoft Self-help tool.

• Visit https://support.microsoft.com/account-billing/how-to-recover-a-hacked-or-compromised-microsoft-account-24ca907d-bcdf-a44b-4656-47f0cd89c245 and click "Start".
• The tool will ask for your email address or phone number, and either show appropriate self-help, or offer the chance to talk to an agent.
• If nothing works, try contacting Microsoft support via live chat.

You can also use the Xbox recovery form here:

• Visit https://support.xbox.com/forms/recover-your-microsoft-account
• For guidance using the form please see "Guidance notes for the Microsoft account recovery form" https://support.microsoft.com/account-billing/guidance-notes-for-the-microsoft-account-recovery-form-4dd8fef1-33d2-4fbe-9352-66127ab9b50e

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Let me know if you have any further questions or concerns.

Answer 2

Hi, I'm John! I will help you with this.

Microsoft Q&A is public, and we can only provide information. It is beyond our capability to assist directly with the account or login-related issues.

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To help narrow down the issue:

1. Can you share what made you think the accounts were hacked?
2. Does it look like the email address linked to your account was changed?
3. Did you receive any alerts, notice unusual activity, or received any notice that your security info was changed (email/phone updated)?

Also, please try searching for the account using these steps from Microsoft: https://support.microsoft.com/account-billing/forgotten-your-microsoft-account-username-b2049472-3b8f-27d3-61c6-67a668453f4c Click on "Search" and follow the instructions provided.

If you receive any error messages, such as “account doesn’t exist” or anything else, please let me know.

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Once I have a bit more detail, I can guide you through the next steps.

Click "Add comment" to let me know.

Regards,

John J.D.