My account was hacked and I changed the password and now I can't receive emails, How do I fix this?

Question

I was hacked and tried to change my password, Now I haven't received any emails in 4 days!

How do I fix this issue?

Answer 1

Hello,

Make sure you do this on a computer, not on smartphone or tablet. Go to https://www.outlook.com and log in, click on the gear icon on the top right to launch the settings.

Then, on the Mail tab, go to Rules. Are there any rules set up here? If yes, delete them all.

Then check the conditional format, again, if it's there, delete it.

Then, check Forwarding and IMAP, If any items are present, delete them as well.

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If you can't find anything, go to https://account.live.com > Your info > Sign in Preferences. Make sure to check all the aliases here. If you don't recognize any there, delete it.

Then go to Security > Manage How I sign in, make sure all contact info is yours.

Please make sure you change your password and enable two-step verficiation.

Go to your account online, go to Devices, remove any devices you don't recognize.

Then go to Security, click on Sign out everywhere. This is meant to kill any session that's still connected. Unfortunately, this one will take 24 hours to take effect.

Then, take one step further - Go to your Microsoft account online https://account.live.com> Sign in > Your info > Sign in preference. Add an alias - You have two options here:

Create new: this will allow you to use the native domain outlook.com to create a new alias.

Add existing: this will allow you to add a 3rd party email address, such as yahoo, gmail, as long as they are not already associated with another Microsoft account.

Once added, make this new alias your primary alias, do NOT delete the old alias. Then at the bottom, click on "Change sign in preference". On the next page, uncheck the box for the old alias. This means, from now one, the old alias cannot be used to sign into your Microsoft account, but it can be still used to receive emails, etc.

Answer 2

If you are not receiving emails after changing your password, it could be due to a few reasons. One common issue is that there might be a rule set up in your email account that is diverting your emails to a different folder or location. In one case, a user found that a hidden rule was diverting all new mail to the RSS feed, which caused them to stop receiving emails in their inbox.

To troubleshoot this issue, you can check for any rules that may have been created in your Outlook settings:

1. Sign in to your Outlook account.
2. Navigate to the settings and look for the rules section.
3. Review any existing rules and delete or modify them as necessary.

Additionally, ensure that your account is not experiencing any security issues that could prevent email delivery. If the problem persists, consider reaching out to Microsoft Support for further assistance.

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References:

• Stopped receiving emails on my account.