tried to link my outlook calendar app on iPhone to the Alexa app Now my calendar doesnt work properly

Question

I attempted to link my outlook calendar, which i share with my wife as an invitee, to the Alexa app now any new event entered into my calendar does not update on my wife's phone and the invitee tab is now gone. Also any event that my wife enters into her phone (calendar app) doesnt automatically update on my phone . please help

Answer 1

It sounds like you're experiencing synchronization issues between your Outlook calendar and your wife's calendar after linking it to the Alexa app. Here are some steps you can take to troubleshoot the problem:

1. Check ActiveSync Relationship: Sometimes, the ActiveSync relationship can become corrupted. You can try removing and re-creating the ActiveSync relationship on both your iPhone and your wife's device. This can help in restoring proper synchronization.
   • To do this, go to Settings on your iPhone, find Mail or Accounts, and remove the Outlook account. Then, re-add it.
2. Verify Calendar Sharing Settings: Ensure that the calendar sharing settings are correctly configured. Both you and your wife should have the necessary permissions to view and edit each other's calendars. You can check this in Outlook under the calendar sharing options.
3. Restart Devices: Sometimes, simply restarting both devices can resolve temporary glitches that may be causing the sync issues.
4. Disable Third-Party Integrations: If the issue persists, consider temporarily disabling the integration with the Alexa app to see if that resolves the synchronization problem. This can help determine if the Alexa integration is causing the issue.
5. Check for Updates: Make sure that both the Outlook app and the Alexa app are updated to the latest version. Outdated apps can sometimes lead to compatibility issues.

If these steps do not resolve the issue, you may want to reach out to Microsoft support or consult the Microsoft Community for further assistance.

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References:

• Calendar on mobile device isn't synced to the calendar in an Exchange Online mailbox when you use Exchange ActiveSync
• Share your calendar or open a shared calendar