My account has been compromised and / or hacked.

Question

My account has been compromised and / or hacked. MS only wants contact by internet but I can't sign into my account and can't get MS support. Anyone have a phone number?

Answer 1

If your account has been compromised and you are unable to sign in, you can try to regain access by completing the recovery form at https://account.live.com/acsr. This will help verify your ownership of the account. If you need to contact Microsoft support directly, you can find the appropriate phone numbers for support on the Microsoft Support website.

Additionally, if you are unable to access your account and need immediate assistance, you might consider using a different account to contact Microsoft Support or creating a new account just for support purposes.

---

References:

• I can't sign in and want to open a support case with Microsoft. What are the phone numbers for support?
• How do I get a live person at Microsoft.? - Microsoft Q&A

Answer 2

Hi, I'm Bernard, a fellow Windows user. I'm happy to help!

Since the account is compromised, I recommend recovering the account by following the steps below:

Method 1. Recover a Microsoft account by resetting the password:

 

Go to this link: https://go.microsoft.com/fwlink/?linkid=2273955 and follow the prompt to reset the password.

 

Method 2. If you cannot reset the password or are unable to verify the account, I recommend submitting a recovery form:

 

https://account.live.com/acsr

 

Please complete the form and expect a reply within a couple of days.

For reference: [https://support.microsoft.com/en-us/account-billing/reset-a-forgotten-microsoft-account-password-eff4f067-5042-c1a3-fe72-b04d60556c37](https://support.microsoft.com/en-us/account-billing/reset-a-forgotten-microsoft-account-password-eff4f067-5042-c1a3-fe72-b04d60556c37

)

If the issue persists, you may reach Microsoft Accounts and Billing support by following the steps below:

Go to this link: https://support.microsoft.com/home/contact

In the search bar, type in your issue, then hit enter.

Scroll down to the bottom and select the blue button "Contact Support"