I never set up a authenticator and i purchased OFFICE 365 cannot install to my desk top

Question

Hello i have 2 issues

My first issue i never set up authenticator for my account

Moderator note: personal info removed so i cannot enter a code becuase it keeps asking me for one

I have the authenticator app but i cant get the QR code because it keeps demanding a non existant code

Secondly i purchased office 365 business

order id : Moderator note: personal info removed 

for $163.31 on Dec 23 2025

did i purchase the right thing if not please guide me i need a license for microsoft business apps for my UPS store thank you

<Moved from Office/Access>

Answer 1

Dear @Lucky Shipper,

Thank you for posting your question in the Microsoft Q&A forum.
Please understand that our forum is a public platform, and we will modify your question to cover your organization domain name in the description. Please notice to hide these personal or organization information next time you post error or some information to protect personal data.

Based on your description, you have two issues: you're locked out because Microsoft Authenticator is asking for a code you never set up and you can’t get a QR code and the second one is you purchased Microsoft 365 Business for $163.31 on Dec 23, 2025, and need to confirm whether this is the correct license for running Microsoft Business apps at a UPS Store.

Firstly, you need to contact to your IT/admin of your organization. Your company IT team or Helpdesk may be able to reset your Multi-Factor Authentication (MFA) settings. As forum moderator, I do not have administrative access to change these settings. Only your IT team has the ability to adjust or reset your MFA configuration. You can also refer to this Microsoft support article for more information: Manage authentication methods - Microsoft Entra ID | Microsoft Learn   

In case you are global admin of your organization, you must contact to Microsoft Support team, use this link to find the appropriate contact number: Global Customer Service phone numbers - Microsoft Support   

About the second issue, you want to purchase correct subscription for running Microsoft Business apps at a UPS Store. You can refer to this link Compare Office 365 Enterprise Pricing and Plans | Microsoft 365. Here are some suggestions for Plans that INCLUDE desktop apps as: Microsoft 365 Business Standard, Microsoft 365 Business Premium.

I hope information meet your expectation, if you have any other questions, please feel free to reach out.

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