How do I get rid of the school or work account sign on. How do not have a work or school account anymore. I have purchased my own personal version of Office 365

Question

The instructions tells me to go to my windows settings, go to accounts, access work or school, but there is no work or school choice, but I still get the pop up box to sign in to my work or school account which I do not have one.

Answer 1

What are you trying to do when you see the account pop-up? And what does the pop-up look like? Could you perhaps upload a screen shot for us? Be sure to remove any sensitive information, such as an e-mail address, before you post the screen shot.

Answer 2

Let me know if you have any further questions or concerns.

Answer 3

Hi, I'm John! I will help you with this.

Have you already tried the steps suggested by AI, particularly checking Credential Manager and signing out of Office apps completely?

Just to add:

Before installing, it’s a good idea to uninstall all existing versions of Office to avoid conflicts.

Here’s how:

• Open the Control Panel > Programs > Programs and Features.
• Look for any version of Microsoft Office or Office apps, right-click, then choose Uninstall. Please uninstall all Office apps.
• Once that’s done, restart your computer just to be safe.

Then, to reinstall Microsoft Office:

• Go to https://account.microsoft.com/services
• Sign in using the same Microsoft account linked to your license.
• Find your Microsoft 365 Personal and click the "Install".
• That will download the installer for the Office apps, just run it and follow the steps.

If anything’s unclear or the "Install" option still doesn’t show, feel free to let me know. I’ll be happy to walk you through it!

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I really hope this information is helpful! Let me know if you have any further questions or concerns.

Regards,

John J.D.

Answer 4

To remove the school or work account sign-in prompt, you can try the following steps:

1. Disconnect Work or School Account:
   • Go to Settings (the gear icon) > Accounts > Access work or school.
   • If you see any accounts listed there, select the account and click Disconnect.
   • Restart your device to see if the sign-in prompt persists.
2. Remove Office Credentials:
   • From Start, type Credential Manager and select it from the search results.
   • Go to Windows credentials.
   • If there are any credentials related to Microsoft Office, select the arrow next to them and then select Remove.
   • Close Credential Manager and restart your device.
3. Sign Out of Microsoft 365:
   • Open a Microsoft 365 app (like Word), click on your name or profile picture at the top, and select Sign out.
   • Close the app and then try signing in again with your personal account.

If these steps do not resolve the issue, consider checking for any updates or running the Microsoft 365 sign-in troubleshooter for further assistance.