I am not receiving some emails

Question

Hello!

I found out that I am not receiving emails from certain people suddenly since last week.

How can I check why those emails are not coming to my inbox?

Answer 1

Hi @Tatiana Montero Sanchez,

Welcome to the Microsoft Q&A forum.

Thank you for contacting us. I would like to provide you with the following information:

You can check the possible reasons why the email did not appear by using Message Trace in the Exchange Admin Center.

Please follow these steps:

note: The following steps require an account with administrator privileges for the tenant.

Step 1: Go to https://admin.exchange.microsoft.com

Step 2: Select Mail flow → Message trace → Start a trace

Step 3: Enter the required information (sender, recipient, time range, etc.)

After completing these steps, the system will display detailed information about the email and indicate the reason why the email was not successfully delivered to you.

You may also refer to the documentation at the link below for more details:

Message Trace FAQ in Exchange Online

Run a message trace in the classic EAC in Exchange Online

Trace an email message in Exchange Online

I hope this information will be helpful. Please follow the steps above and let me know the results. If the issue is still not resolved, we can continue troubleshooting together.

Thank you for your patience and understanding. If you have any questions or need further assistance, please feel free to share them in the comments so that I can continue to support you.

 I look forward to continuing the conversation.

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Answer 2

If you're not receiving emails from certain people, there are several potential reasons and steps you can take to investigate the issue:

1. Check Spam or Junk Folder: Sometimes, emails can be incorrectly marked as spam. Make sure to check your spam or junk folder to see if the missing emails are there.
2. Email Rules: It's possible that you have set up rules in your email client that are diverting these emails to another folder. Check your inbox rules to ensure that there are no rules that might be affecting the delivery of these emails.
3. Block List: Verify that the senders are not on your block list. If they are, you will not receive emails from them.
4. Quarantine: Emails may be sent to quarantine due to security settings or filters. Check if there are any quarantine notifications from your email service.
5. Email Server Issues: There might be issues with the email server or connectivity problems that could affect email delivery. You can run a message trace to see if the emails were sent and if there were any delivery issues.
6. Recipient Configuration: Ensure that your email account is properly configured to receive emails. Sometimes, configuration issues can prevent emails from being delivered.

For further troubleshooting, you can refer to the message trace feature in your email service to get detailed information about the delivery status of the emails.

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References:

• Message Trace FAQ in Exchange Online
• Troubleshooting problems in Azure Monitor alerts