I added a payment method and removed old payment methods from my Microsoft Admin account, but I can't figure out how to connect the new payment method to my current subscriptions.

Question

I added a payment method and removed old payment methods from my Microsoft Admin account, but I can't figure out how to connect the new payment method to my current subscriptions. I need help in step-by-step instructions on how to link the new payment methods that are added into my account to my current subscriptions. I've reviewed instructional pages available on Microsoft's website and they are not helpful to solving this issue.

Answer 1

Hi Kala Boss

Thank you for reaching out to Microsoft Q&A Forum and sharing your experience. I understand how confusing this can be when you’ve added a new payment method but can’t find an obvious way to have it apply to your current subscriptions.

In Microsoft 365, payment methods are not manually attached to individual subscriptions. Instead, subscriptions automatically use the default payment method associated with their billing profile, and there is no manual “link payment method to subscription” option in the admin center. For reference, see Manage payment methods for Microsoft business accounts and Manage Microsoft business billing profiles.

1, To set the new payment method as default:

• Sign in to the Microsoft 365 admin center.
• Go to Billing > Payment methods.
• Locate the newly added payment method and set it as default.
• Confirm the change. Once the new payment method is set as default, all active subscriptions under that same billing profile will automatically charge to it at the next renewal or billing cycle.

2, To verify your subscriptions:

• In the admin center, go to Billing > Your products.
• Make sure each subscription is active and associated with the same billing profile where the new payment method is set as default. Once confirmed, the subscription will automatically use that payment method.

Please let me know how things go on your side as your update can also assist others in the community who may be facing the same issue.

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Answer 2

To connect your new payment method to your current subscriptions in your Microsoft Admin account, follow these steps:

1. Go to the Microsoft 365 Admin Center: Log in to your account at the Microsoft 365 admin center.
   • If you're using the Simplified view, select the Products tab, then select View payment methods.
   • If you're using the Dashboard view, navigate to Bills & payments and select the Payment methods tab.
2. Select the Payment Method: Find the new payment method you added in the list of payment methods.
3. Replace the Payment Method:
   • Click on the More actions button (three dots) next to the payment method you want to replace.
   • Select Replace from the dropdown menu.
4. Choose the New Payment Method: In the Replace payment method wizard, you will see the details of the current payment method. Under Choose payment method to move subscriptions, select Use another payment method and choose your new payment method from the dropdown list.
5. Review and Confirm: On the Review details and replace page, confirm that the new payment method is correct and associated with the subscriptions you want to link it to. Then select Replace payment method and click Close.

After completing these steps, your new payment method should be linked to your current subscriptions.