HELP! Password hacked

Question

the password for account ******@outlook.com has been compromised and being used by someone other than the owner. Please help and contact Amelia or me.

Answer 1

Please note that this is a community forum and we do not have access to any account data or information.

I'm sorry to hear about your issue. If you still have access to your account and it has been compromised, please follow the instructions at this link: https://support.microsoft.com/account-billing/how-to-recover-a-hacked-or-compromised-microsoft-account-24ca907d-bcdf-a44b-4656-47f0cd89c245

If your email address was changed by the hacker, I suggest you fill out this form https://aka.ms/recovermyaccount, which will be sent to a team specially to handle this type of issue.

Use this guide to help you complete it; https://support.microsoft.com/account-billing/guidance-notes-for-the-microsoft-account-recovery-form-4dd8fef1-33d2-4fbe-9352-66127ab9b50e

You should receive a response via email. It may take up to 72 hours. If you don't receive a response after this time, please check your spam folder.

Answer 2

If your Outlook account has been compromised, here are the steps you should take immediately:

1. Change Your Password: Reset the password for your account as soon as possible. This will help prevent further unauthorized access. If your account is synced from Active Directory, reset the password in Active Directory as well.
2. Revoke User Access: Use PowerShell to revoke any active sessions that may be using the compromised credentials. You can do this by connecting to Microsoft Graph and running the command to revoke the user's sign-in session.
3. Enable Multifactor Authentication (MFA): If you haven't already, enable MFA for your account to add an extra layer of security. This will help protect your account from future compromises.
4. Check for Suspicious Activity: Look for any suspicious activity in your account, such as missing emails, changes to your contact information, or unusual login attempts. If you notice anything unusual, take note of it as it may be important for recovery.
5. Contact Support: If you are unable to regain access to your account or if you need further assistance, consider reaching out to Microsoft Support for help.

Taking these steps can help secure your account and mitigate the risk of further unauthorized access.

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References:

• Respond to a compromised cloud email account
• Common symptoms of a compromised Microsoft 365 email account