my mobile number is currently out of service for few days, i am not able to login in my outlook account.

Question

how to get authentication code for outlook login on other mail or secondary mail from there i can access for my account?

Answer 1

Hi @Monu Kumar/LGSI SAC Development

Thank you for posting your question in the Q&A Forum.

Based on the channel tags, it appears you’re using a Microsoft 365 work account. Authentication codes cannot be sent to a new or secondary email unless it was previously configured as a recovery method.

Since your mobile number is currently unavailable, please contact your IT administrator. They are the only team who can reset your multi-factor authentication (MFA) or update your account security so you can regain access.

We understand it can be frustrating to lose access, but reaching out to your IT administrator is the safest and fastest way to restore your account.

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Answer 2

If your mobile number is out of service and you cannot receive the authentication code for logging into your Outlook account, you can try the following steps:

1. Use a Recovery Email: If you have set up a recovery email address, you can select that option during the login process to receive the authentication code there.
2. Alternative Verification Options: When prompted for the authentication code, look for an option that says "Other verification options". This may allow you to receive a code via email or another method if you have set those up previously.
3. Account Recovery Form: If you cannot access your account using the above methods, you may need to fill out the official recovery form at Microsoft to regain access to your account. This may require you to provide information about your account to verify your identity.
4. Contact Support: If you're still unable to log in, consider reaching out to Microsoft Support for assistance. They can guide you through the recovery process.

Remember, having a backup recovery method set up in advance can help prevent issues like this in the future.

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References:

• Can't sign in to my email - Microsoft Q&A
• Requesting a Tenant Admin MFA Reset - Microsoft Q&A