Changed my motherboard

Question

I put a new motherboard in my pc and it says that my pin is now invalid to create a new one but it wants to send a code to the number on my account and I don’t have that number anymore and have no way of getting in my pc how can I get around that or add another account

Answer 1

Hello,

On the screen where it asks for the code, look for an option like “Show more verification methods” to see if you have a backup (e.g., a phone number or alternate email).

If you don’t have access to any of the options listed, select “I don’t have any of these.” This will begin the recovery process. As part of that process, Microsoft will let you add new contact information — but only after a 30-day waiting period.

This 30-day delay is intentional. It’s a security safeguard designed to protect users in case someone else tries to hijack their account by changing recovery info. The wait gives the rightful owner time to notice and stop unauthorized changes.

Unfortunately, this policy cannot be bypassed. You can read more about it directly from Microsoft here:

https://support.microsoft.com/account-billing/-your-security-info-change-is-still-pending-or-you-can-t-access-this-site-right-now-microsoft-account-message-cbd0f64f-02d9-45d2-90c3-2375e5a72e52#:~:text=While%20we%20understand%20this%2030,phone%20number%20or%20email%20address.

Answer 2

If you have changed your motherboard and are unable to access your PC due to an invalid PIN and a verification code being sent to a phone number you no longer have, you can try the following steps:

1. Use Safe Mode: Boot your PC into Safe Mode. On the login screen, hold down the Shift key and select Restart. This will take you to the recovery options. From there, navigate to Troubleshoot > Advanced options > Startup Settings > Restart. Once your PC restarts, select Safe Mode with Networking.
2. Reset Your Microsoft Account Password: If you can access another device, go to the Microsoft account password reset page. This may allow you to regain access to your account and update the phone number associated with it.
3. Create a Local Account: If you can access Safe Mode, you may be able to create a new local account. Open Command Prompt from the recovery options and use the command to create a new user account.
4. Contact Microsoft Support: If the above steps do not work, consider reaching out to Microsoft Support for assistance in recovering your account or resetting your PIN.

These steps should help you regain access to your PC after changing your motherboard.