Business Admin Log-in support

Question

Our main business administrator left the business 9 months ago.
I am an admin but I cannot remember my password
My admin email is [Moderator note: personal info removed] @wagonex.com
when I try to rests my password it sends me back to speak to my admin
We are in a loop that I cannot fix.
Please help
Toby

---

Moved from: Microsoft 365 and Office | Access | For business | Other

Answer 1

Hello @Toby Kernon,

Welcome to Microsoft Q&A Forum! 

 

Could you please help me confirm whether there is another active Global Administrator in your organization? If there is, that person should be able to reset your password through the Microsoft 365 admin center. This is usually the quickest way to recover access, as Global Administrators have full permission to manage users, roles, and sign-in details. 

If another Global Administrator is available, please share the following Microsoft article with them, as it provides detailed step-by-step guidance on how to manage admin access and reset passwords: Reset passwords - Microsoft 365 admin | Microsoft Learn 

If you are the only admin: 

You will need to contact Microsoft’s Data Protection team. This team has the authority and the specific security procedures to verify your identity as the legitimate owner of the account from their end. Please try to find the related hotline number to call the frontline and let them raise a ticket for you: Customer service phone numbers - Microsoft Support    

(When you call the support number, you may hear an introduction of about 30 seconds such as "you can visit the link...". You can ignore this introduction and wait until you are presented with the options. Then press "1" as a business email user, and again "1" for technical help.)    

 

I hope the information provided helps guide you in the right direction. If you encounter any difficulties during the call or are unable to reach an agent, please update me so that I can look for another alternative way to assist you.  

 

Warm regards, 

---

If the answer is helpful, please click "Accepted" and kindly upvote it. If you have extra questions about this answer, please click "Comment". 

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Answer 2

To resolve your issue with accessing your Microsoft 365 admin account, you can follow these steps:

1. Contact Another Admin: If there are other administrators in your organization, ask one of them to reset your password for you.
2. Use Self-Service Password Reset: If you have set up an alternative email address or mobile number, you may be able to use the Self-Service Password Reset feature. You can visit passwordreset.microsoftonline.com to try resetting your password.
3. Contact Microsoft Support: Since you are stuck in a loop, you may need to contact Microsoft Support directly. You can find the appropriate support contact for your region at Get support - Microsoft 365 admin. Explain your situation, and they should be able to assist you in regaining access to your account.
4. Data Protection Team: If you are the only global admin and cannot reset your password, you may need to contact the Azure Data Protection team at +1 866-807-5850 for assistance.

These steps should help you regain access to your admin account. If you need further assistance, feel free to reach out again.

---

References:

• Troubleshoot sign-in issues and account access problems
• Get support for Microsoft 365