Microsoft 365 Personal

Question

Dear Microsoft Support Team,

I am writing to formally request the cancellation of my subscription.

Approximately one year ago, I contacted you with the same request, but unfortunately I did not receive a response. As a result, I had to block the related payments. However, I am now receiving emails again regarding this subscription.

I kindly ask you to cancel the subscription/package immediately and to confirm in writing that the cancellation has been completed and that no further charges will be applied.

Thank you in advance for your assistance. I look forward to your confirmation.

Regards,

Magdalena V

Answer 1

Hey there! Nice to meet you!

The AI above appears to have given you an answer for business accounts.

Just in case you have a personal Microsoft account, here's how to cancel your subscription:

Sign in with the same account where you have the Microsoft 365 subscription on account.microsoft.com > go to Subscriptions > Locate the subscription > then select Cancel Subscription.

Please be advised that unless the account owner is able to access the account, subscription cancellation is not possible, and Microsoft personnel cannot retrieve this information.

If you can't find the subscription under your account, you may follow the guide on the official Microsoft website to investigate and locate the subscription from Microsoft on this link:

https://support.microsoft.com/account-billing/how-to-investigate-a-billing-charge-from-microsoft-398c5328-364c-d5e4-ea8f-f5ad60562a93

You may also try contacting Microsoft Support for further assistance in tracking the transaction:

https://support.microsoft.com/home/contact?SourceApp=smc2&ContactUsExperienceEntryPointAssetId=S.HP.SmcContactUsLanding

Type "Cancel Subscription" > click "Get Help" > Scroll down to Sign in to Contact Support > Microsoft 365 and Office > Manage my subscription > Confirm > Chat with a support agent in your web browser

If you and the Support Team are unable to find the subscription in all of your accounts, you will need to reach out directly to your bank and request to block all charges from Microsoft, cancelling the subscription on its renewal in the process.

You may also need to request a new payment method.

Thank you for your understanding.

Best regards,

Darhyl

Answer 2

To cancel your Microsoft 365 Personal subscription, you can follow these steps:

1. Go to the Microsoft 365 admin center.
2. If you're using the Simplified view, select Subscriptions. If you're using the Dashboard view, go to Billing > Your products.
3. Select the subscription you want to cancel.
4. On the subscription details page, in the Billing settings section, under Subscription status, select Cancel subscription.
5. If you’re within the grace period, select a reason for canceling, provide optional feedback, and then select Cancel subscription. If you’re outside the grace period, you can only turn off recurring billing.
6. Confirm your cancellation and ensure you receive a confirmation email regarding the cancellation and that no further charges will be applied.

If you have further issues or do not receive a confirmation, it may be best to contact Microsoft Billing Support directly for assistance.

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References:

• Cancel your subscription in the Microsoft 365 admin center
• Cancel your subscription