I need to reset one of my employees computers but it states it wants admin info without supplying a place to type it.

Question

I need to reset one of my employees computers but it states it wants admin info without supplying a place to type it.I need to reset one of my employees computers but it states it wants admin info without supplying a place to type it.

Answer 1

If you are encountering a prompt for admin credentials while trying to reset a computer, it may be due to the device being managed by an organization or specific policies set by your IT department. Here are a few steps you can take:

1. Check with IT Support: Since the device is likely managed, reach out to your IT support team for assistance. They may need to provide the necessary credentials or perform the reset for you.
2. Use Company Portal: If the device is enrolled in Intune, you might be able to reset it through the Company Portal app. However, this is subject to the organization's policies and the specific device configuration.
3. Local Reset Options: If you have access to the Settings menu, you can try resetting the device by navigating to Settings > Update & Security > Recovery and selecting Get started under Reset this PC. This option may also require admin credentials.
4. Remote Reset: If you are an IT administrator, you can initiate a remote reset using Microsoft Intune, provided the device is enrolled and managed.

If none of these options work, the best course of action is to consult with your IT department to resolve the issue appropriately.

Answer 2

Hello

Is this a factory reset you are doing?

Is the computer domain joined? If so, local or via Azure AD?

Or, is the computer using personal Microsoft account or local user? If so, try this, hold down Shift key while you choose the Winodws restart option, then go to Troubleshoot > Reset this PC, and see if you can reset from there.